Steel Grill Restaurant

"Worst service and was told I would be charged for my food twice from the manager. Wife and I ordered 2 steaks. After an hour of waiting. I ordered rare, wife ordered medium rare. Mine was gray/pink and my wife’s was gray in the center. For the price of the steaks I wanted it right. Waiter took both plates and said he would fix it. 45 mins later the waiter came to the table and said they told me 2 mins like 10 mins ago so I don’t know what is going on. I told him at this point 45 mins later for a rare and medium rare steak is going to be over cooked again. I said at this point just bring the check. He brings the check and charges for the steaks. He said I was told because you ordered 2 we are charging you for them. I asked for the manager after getting red in the face about the situation. The manager came and she tells me that because I ordered 2 sets of steaks I need to pay for 1 set. I asked if the redo was ready. She said it should be. I said well if I have to pay for it bring them out. She came back out with them. My wifes was still overcooked which she told the manager when she got it. I told the manager that most restaurants would try to make it right after all this. She said she would take off 20% off the 2 steaks only, if that would make me happy. She then blamed the server for everything and completely threw him under the bus, which as a department manager for a John Deere dealer, that is NOT the way you handle a situation that needs deescalating. You don’t throw your own people down. You are responsible for the people you manage. There was a party of 10 that sat down after us and was gone before we got our food. I’m so disgusted and frustrated with the lack of customer service. I will not be back. Also $215 for 4 steaks and 2 drinks a piece After the “Discount”."

"Great steaks. friendly staff. We were just passing through, literally, on a 2,500 mile road trip, so are unlikely to return, but if we were in the area this would definitely be our choice for dinner. The decor is all engines and motorbikes, but don't let that put you off, the steaks are top notch!"

"Food was horrible. Over priced. Ordered a steak medium rare came out burnt. Order appetizer took forever waitress said he burnt them then brought us out burnt appetizer. Cost 72 dollars for 4 drinks 2 meals. And appetizer that was burnt. Would not recommend. Also too almost a hr to get some food. I would rate this a 1 out of 5."

"We had dinner at this place today and it was really good. Our server was really nice and the food was great. Best Mac & Cheese in a while. Also the Steak and the burnt end Sandwich was really good. We absolutely recommend this place."

"Was in town for a few days hunting waterfowl. The lady at the hotel said this was a very good place to eat. She wasn't wrong. I ordered the rib eye, medium rare. It was grilled perfectly. When our server brought it out and set it before me, it had to be at least 14oz! The onion rings I had on the side were good also. Server took care of us, food was hot when served and we didn't have to wait long either. Excellent place to dine, double thumbs up!"