PANDORA Jewelry

"I will continue to shop online because their in-store customer service is so horrible, the worst I’ve experienced. I spent over $300 on an online order, but a charm I wanted was only available in-store, so I chose to pick it up and have the rest shipped to my house. I get to the store and have to wait almost 30 minutes in line to go into the store. When I come in I smile at the associates and they don’t smile back, and no one greets me and they ignore me, but whatever they’re busy so it’s not a big deal. When I see someone who’s free I tell them I’m there to pick up an order, she tells me to hold on and then she says to meet her at the end of the store. So I go to the end of the store and there she’s helping another lady and when the lady finally leaves, she doesn’t tell me she’s ready for me or anything and starts gossiping with her coworker who is also now free as well. I make my way to the counter so they can see that I’m ready, but they continue to actively ignore me and gossip while I’m standing in front of their faces. Then I pull out my ID to have everything ready right away so I can leave as soon as possible. The associate doesn’t ask for the name on the order or even asks me if she can see my ID, she just snatches it from my hand and then continues to do other stuff and gossip. Then she just hands me the iPad to sign for the order and doesn’t even bag my item. She hands me my item and receipt and forgets to give me my ID back, so I have to ask for it. This was a horrible experience and don’t recommend shopping at Pandora in person at all. The employees there make you feel like trash. Standing there waiting to be helped and being ignored on purpose gave so much anxiety. Pandora, please train your staff on how to properly treat people and how to be a decent human being."

"425p. Came to pick up an online order. Was not greeted. The store was slightly busy. There were three customers ahead of me. There were only two associates on the floor. Another associate came out of the back and pretended to not know that there was so many customers waiting to be helped. She helped the first woman that she saw, which was the last woman to enter the store at the time. One of the customers inform me that he had been waiting since 4:00 p.m. and had not been helped yet, while the new associate on the floor proceeded to help the first person that she saw. I brought this to her attention, she did not apologize she did not adapt nor ask any questions. She just proceeded to say that the woman came up to her and just ask for help. I stated to her that we have all been waiting and she was the last person in the store. The associate just looked at me, shrugged her shoulders, then went to the back and grab the sign and escorted us all out of the store. All instead of helping the correct customer. Not only did she usher us out of the store but by 5:00 p.m. none of us have been helped yet. Your staff is rude and pretentious. University is deserve to be treated this way. Especially the young gentleman that had been waiting over an hour by the time I'm writing this review. Is it normal for your staff to treat customers with stage 3 cancer like myself this way? I will definitely be taking my business to Cottonwood Mall. 533p. I was finally able to pick up my online order. To be fair, the other two associates were working hard. The young lady that had helped me was phenomenal. Neither should have to suffer from another associates shortsightedness. Which is why I changed it from a one-star to a two star."

"we recently visited PANDORA Jewelry in Albuquerque and the staff was very helpful, we went in two separate times the same day, both times the staff attended us very well, and we got what we wanted, and more, there was even a promotion for a free bracelet with our purchase. we went back after our first trip because we had purchased a bracelet at another pandora jewellery location and after we gained the second one we realised that the first one bought at a different location was too big, we were allowed to make an exchange for a better fit. thank you very much for such a pleasant experience in your store."

"My husband bought me a diamond ring for Mother's Day. Unfortunately, the ring didn't fit me, it was too small. My husband went to the store to return or exchange the ring the day after mothers' day. In the store, he was attended by a salesman Brian who was the one who sold the ring to my husband in the first place. Brian told my husband that he had inspected the ring and that he could not accept a return or exchange because the ring had a scratch. This is impossible because I never used it and if the ring is scratched it means that the store sold it to me that way. The seller insisted that there was absolutely nothing to do. When I went to talk to the salesman I told him how was it possible that I should keep a 650 dollar ring that didn't even fit me but what the seller told me, left me speechless...he told me that I could go to another jewelry store and have it enlarged so that I could wear it. What!! I am completely dissatisfied, and disappointed with this seller's response, I feel cheated and outraged as a customer."