Verizon

"I don't want to talk to an AI assistant. When I finally get connected with someone they have zero idea of who my carrier even is! How am I calling Verizon and your call centers don't even know who I'm calling in for."

"Will definitely not be coming back to this store. Worse customer service. The second we walked in we were already greeted in a snotty tone. They’re constantly slammed with people, and looks like a lot of walking around and not helping customers. One of the ladies working with us, kept rolling her eyes as we are trying to find information on our phone as if she’s done and doesn’t have the patience. Getting mad at us as we couldn’t get into our verizon account right away. Super rude the whole time. She was with us for only 5 minutes before getting mad and saying she doesn’t have time to wait around and needed to move on. Would’ve been nice to know we needed to get in before getting help. Definitely do not recommend this location."

"I don't leave a lot of reviews, but this one needed to be done. I've visited this store many times. Most of the time it's slammed. And it doesn't matter what day or time. The reason they are always busy is because they only have a couple people helping customers. The other three or four employees do things like check-in customers, walk around looking at boxes and comparing them to sheets of paper they have in their hand or are on break or sitting in the back room. It's bad folks. Really bad. You can expect to spend a minimum of an hour waiting to be helped. My advice, do everything you can on the Verizon Web site of call their customer service number. And it just appears to be this location. I've lived in other areas and never had any issues. Take my advice. Avoid this store unless you absolutely have to talk to someone. And if you do, bring a book and pack a lunch. You'll be there waiting a long time."

"Chase worked with my husband and I to get a new phone. He was so knowledgeable, informative, efficient and helpful. We were in and out, all phone content transferred within the hour. We will definitely be coming back expecting this same service if not from Chase again!"

"We went in to ask some questions on our bill because we were confused about it. We were polite and friendly yet Zach made sure to show how annoyed and inconvenienced he was by us, and when we voiced how he was making us feel he merely responded with "Well I'm sorry you feel that way" with the manager standing right next to him and she did nothing!! Rather than apologizing for his incredibly unprofessional behavior and changing it, he just made us feel like we're our own problem and continued to be arrogant. And when I reported this in a survey sent by Verizon, I said I wanted to be called back but TWICE they called me and hung up at the first ring! I didn't even have a chance to answer as soon as I picked up my phone. They are calling and hanging up to avoid actual contact but save face at their job by saying they "attempted" for 10 seconds! This is pathetic and incredibly unprofessional behavior! So be aware, you're going to de disrespected without reason and it won't get fixed because they're going to go out of their way to avoid actually talking to you by hanging up at the first ring of the call."