Matsco Transmissions & Auto Repair

"Living in Santa Fe, I performed a search to find a Transmission Rebuild/ Repair shop that would do Quality Work. Having already used and been disappointed with shops in Santa Fe I found and called Matsco Transmission in ABQ, talked with Jerry - owner. Told him I had a C4 transmission that needed to be rebuilt. Jerry assured me that he did quality work and that he could do the job. So, based on what Jerry said I decided to trust him and I took my car. While he had the car he called to say he was having a hard time finding a neutral safety switch and that the heater was leaking so he bypassed the heater hose. I thought this was strange because I had replaced the heater core myself earlier and knew it was not leaking. After the work was done and I was driving the car and noticed the transmission was not performing as it should, I called Jerry to tell him the situation he told me the transmission had to be shifted manually for a while so that new components could get used. Two years later the transmission makes a scraping sound when accelerating under pressure and it vibrates randomly when either accelerating or when throttle is released. I feel I was misled and ripped off because now I have to have the transmission corrected somehow, probably rebuilt again. One word sums up this owner and shop GRAUNCHER! - Clumsy, incompetent mechanic."

"I have worked with Matsco for about 2 years on my auto repairs. Jerry is a very busy man and very direct. Reading some of the comments, I'm sure some people don't like to hear what he has to say and his "down to business" approach...something I prefer to deal with. He's not the cheapest in town but fair priced, and all the work that's been completed for me has been satisfactory."

"Jerry Miller is a liar and a horrible person to deal with. I originally went in for a band aid fix that was to cost $300 and it was to come with a 6 month 6000 mile warranty. As time went on and the price grew to $1500 I was eventually neck deep in a complete transmission rebuild. Jerry informed me that a complete rebuild would have a 3 year some odd mile warranty. We agreed on $1500 for the rebuild and when I finally got the call that the work was done Jerry gave me a total for $2146. I disputed that and eventually got my truck back for the $1500 that he originally quoted me for the complete rebuild. When, I went to pick the truck up I was already so mad that I didn’t notice that he had left the 6 month 6000 mile warranty (for the original band aid fix that we discussed before the complete rebuild came into play) on the paperwork . Now less than a year later my truck is leaking fluid and when I approached Jerry for the repair he was very rude and demanded more money for a job that should have had a 3 year some odd mile warranty. Jerry proceeded to call me a liar and walked off in the most childish of manners (not even willing to hear my side of things and stated I’m not going to argue with you when there absolutely no arguing taking place). Jerry is the rudest, greediest, person I’ve ever done business with, and I’d highly recommend that everyone else take their business elsewhere. He had my truck for months, the price change numerous times, he did in fact lose my paper work, and used my copy to make his own copy right before trying to charge me to fix the problems I paid him to fix the first time. I WOULD NEVER RECOMMEND THIS PITIFUL EXCUSE FOR A SUPPOSED UPSTANDING BUSINESS OWNER TO ANYONE!!! Jerry Miller is a liar that doesn’t stand behind his word instead he tries to hide behind faulty paperwork and when that’s not good enough for his consumers he runs away like the weasel he is. Also, he completely broke my exhaust which I was forced to pay out of pocket myself. I don’t even think he deserves the one star he’s getting from me (he is only getting one star because that is the only way I can post this warning to all the other hard working trusting people that may cross paths with this snake)."

"Jerry was extremely knowledgeable and professional. I had an older transmission needed for a high performance off-road application and Jerry was very knowledgeable and understanding of what needed to go into it. As a professional heavy equipment tech myself, it is refreshing to see someone take so much pride in their work. Work was completed in the promised time, and they even stayed open late on a Friday evening (6:00pm when they were supposed to close at noon), to help multiple customers including myself."

"It is seldom in the "getting your car fixed" life experience that I have been as satisfied as I have been with Matsco. The service was exceptional. I didn't have to deal with unexpected charges or additional costs. I was shown the parts that were removed from the vehicle and giving a concise explanation of the what what wrong and why the work was done. No work was done before I gave approval. The support staff was courteous and informative. She was always pleasant and helpful. After reading the other reviews on Goggle review for this company, I was somewhat hesitant to take my vehicle to this shop. I am glad I disregarded the review as Matsco had a good reputation in automobile repair circles. No surprises, great service, informative staff and I can now forgo the purchase of a new vehicle. I spoke to the owner numerous times and can not for the life of me figure out why "brusk" was used in a description in a previous review. Courteous, open and responsive would be a more accurate description of my experience with the owner."