Mila's Mesa

"We booked Mila's Mesa as our wedding caterer. First, I will say we were happy with the way our wedding turned out. The staff was very professional, and we received many compliments on the food. However, communication and coordination with Mila's Mesa leading to the wedding took a lot of work and stress leading up to the big day! The disorganization caused a few mishaps as well. Mila's Mesa was very difficult to communicate with after we booked them and before the wedding. They had difficulty keeping staff in their customer service position. The first person we talked to helped us make a selection but stopped responding soon after we made the down payment. When we made several phone calls, they connected us with a second person. We agreed on several occasions to have a virtual meeting with the second liaison, who kept forgetting or canceling at the last minute. Eventually, this person texted us and told us they "Were no longer working for us." And again, we didn't know who to contact for the wedding catering. For about 72 hours, it was unclear if the company was even operating still, and we thought we might be without a caterer less than three months before our wedding. Yikes! Eventually, we were able to contact Mila and then a third customer service rep, who was nice and helpful. However, the game of tag caused a lot of confusion leading up to the day. And it caused us a lot of stress and headaches before our wedding. Waking up on the wedding day, I wasn't 100% sure our caterer would show up on time. It was not something we were expecting going into our day. They ignored our order for an extra cutting cake and the (very simple) cake design we requested. They also substituted one appetizer for another without consulting us. The appetizer they picked was good, and people enjoyed it, but we would have appreciated being notified that the substitution was taking place. All in all, the customer service just wasn't there for us, which made the overall experience with Mila's Mesa lack-luster and a little disappointing. In the end, all is well that ends well, and we had a great wedding and lots of compliments on the food. Mila's Mesa may be going through growing pains as a business, and finding good employees is always hard. Hopefully, customer service will get better for them in the future."

"Unreliable and unprofessional. Don't waste your time. Their chef is apparently so busy they can't finish any orders. Worst follow through every. They confirmed a date with me and never came through. Had to scramble last minute. Do not entrust these people at all with your special day."

"Very poor communication, mediocre food/presentation. To preface this review, we come from service industry backgrounds and are very understanding when it comes to mishaps. For the cost of these services (and our more than generous gratuity), our experience was riddled with amateur mistakes that should not have occurred which also led to additional costs on our end. We have given Mila’s every opportunity to correct this situation, but the complete lack of communication and follow through has led to this review. I would highly discourage anyone from using this company for your catering needs as the owner and staff clearly don’t take this business seriously. Not so good: -Our wedding planner found a stack of containers at the end of the night, each containing 4-5 dinner portions. She asked if they were the vendor meals, and the staff member rudely said, “No, those are ours.” We were clearly told that Mila’s would take care of their own staff meals (ie not part of the meals we paid for), which we didn’t know meant taking all of our leftovers. The staff ended up leaving with at least $500 worth of our food. -Initially stated they would cook on site which made the pricing somewhat more reasonable, but we found out less than a month before our wedding that it would be pre-prepped because of a change in venue (notified them months ahead of time) that ended up being closer. -Expensive for what we received in the end (food, service, setup). -Steak served with nothing but bamboo sporks that were absolute garbage; thankfully our wedding planner had a box of plastic knives to save us. -Mila’s “forgot” the water station that was part of our contract; again, our planner saved the day and left to buy water. -Buffet table setup and presentation was boring despite the nice spreads that you will find on Mila’s website/social media. -Vendor meals were not set aside, so only our photographer and one other person was fed (missing 3 vendor meals which we paid for). Maid of honor saved the day this time and ordered pizza. -After contacting the owner, we were told a partial refund would be issued. Almost 2 months and multiple calls/emails later without any reply from the business, there is still no sign of that refund. Good: -Food was decent; mashed potatoes were the best part according to the guests."