Dairy Queen Grill & Chill 24 New Mexico 344, Edgewood, NM 87015

"Fantastic customer service and the absolute best Banana Split Blizzard I've ever received at any Dairy Queen! Will stop in every time I am passing through."

"Enjoy the onion rings and cheese curds with ranch..they are the best!!! This place has always been great!! I wish they would still make burritos they were simply delicious!! Thank you all for making Dairy Queen a. Great place to eat!!"

"Food was cold and employees seemed like they were to good to help or ever talk to their customers"

"I had a terrible experience on Monday 12-11-2023, My friend and I decided to order through drive thru. The lady taking our order (Tara) was terribly rude while we ordered being short and getting frustrated as she took our order. She then repeated my total at the window was trying to be snotty about it. I handed her the card she then handed me my drinks and had me pull to the door. Not even a full minute after parking at the door my food was there. I was thrilled and ready to eat . My friend and I left and began to eat our food. I had ordered a 7 dollar meal deal with tenders a m root beer , fries and a strawberry Sunday. My friend a burger L coke and we shared a L cheese curds. While we were eating I realized I don't have my fries or Sunday. So I called the store and the manager Elisa I believe ( I hope that's right) was super nice and apologetic about the mistake. She asked if I could come back and I said I would be able to. When I arrive she greets me and apologized again. I relay to her my drive through experience. She then tells Tara about the discrepancy as she is preparing my bag of fries. Tara then says loudly "he didn't order that" " he wasn't missing it. Then I Say to Tara yes that was my order and by that time another worker had given me my Sunday. I had told Tara I would like to show her my receipt since she didn't believe me. I took my food to the car and brought back a receipt . As I approached the counter Tara shouts at me " I TOLD YOU I DIDNT NEED TO SEE YPUR RECEIPT " I then told her that I didn't want her to make me out to be a liar she said " People don't come in here and lie about their orders for free food" by this time all the lobby is focused on us and situation leaving me embarrassed. I told her that it was unacceptable to talk to me the way she did working in customer service. She then shouted again " BYE SIR HAVE A WONDERFUL DAY!!" " BYE SIR HAVE A WONDERFUL DAY!!" Shouting over me talking and at me causing an uncomfortable scene while everyone In the lobby was watching. I walk out and she continues shouting at my while handing food to the people at the door "BYE SIR HAVE A GOOD DAY!!" She embarrassed me another time before I left the store. This kind of behavior is unnecessary and avoidable . If she would have been apologetic from the start and not blaming I would have understood. All meanwhile Elisa and the rest of the staff walking on eggshells around Tara trying not to cause a scene. The rest of the staff was amazing and continued doing phenomenal while getting me and others their food. They were all apologetic and were trying their best to make the situation better . Do recommend coming here but don't recommend staffing people as Tara!"