uBreakiFix - Phone and Computer Repair
3410 New Mexico 528, Albuquerque, New Mexico 87114
About the uBreakiFix - Phone and Computer Repair
uBreakiFix is a top-notch phone and computer repair store located in Albuquerque, New Mexico. Our skilled technicians specialize in fixing a wide range of electronic devices, including smartphones, tablets, laptops, and desktop computers. Whether your device has a cracked screen, water damage, or software issues, our team is here to provide fast and reliable repair services. Visit us at 3410 New Mexico 528 for all your technology repair needs.
Photos of uBreakiFix - Phone and Computer Repair
3410 NM-528 Suite 108, Albuquerque, NM 87114, United States
Opening hours of uBreakiFix - Phone and Computer Repair
Monday:
10:00 - 19:00
Tuesday:
10:00 - 19:00
Wednesday:
10:00 - 19:00
Thursday:
10:00 - 19:00
Friday:
10:00 - 19:00
Saturday:
10:00 - 19:00
Sunday:
12:00 - 17:00
Reviews of uBreakiFix - Phone and Computer Repair
"Worst service ever. Took a console to have disc drive replaced because old disc drive tray was stuck. Took in a new disc drive and old drive. I requested if new drive was not compatible to repair and replace old drive. 1week we get a call to pick up. They were not able to use new drive, however they did not repair old drive and did not test it because "they didn't have a game. When I got home old drive was not fixed and machine wouldn't turn on. Took it back, another week later was told to buy a new one can't be fixed. Insurance I was convinced to purchase won't cover because it hasn't been 31 days. So much more to this but these are the highlights. Why would your tech return a system more broken than when it was dropped off and NOT TEST it first"
"Staffs are really friendly and helpful. I go there for my iPhone screen lock up and hung issues. They fix it without charge. I would like to recommend and give five stars."
"I’d gone in to get my iPhone 13 Pro’s back glass replaced. I had planned on trading in that device to a new mobile carrier but needed the phone in good condition before doing so. I brought the phone in, was given a quote of 4 hours for completion and a price of ~120.00. I returned 4 hours later to find out that the lasering machine they use to remove the chipped pieces of glass from the device had penetrated into the device and essentially fried my motherboard, thereby bricking my phone. It had no function. The rep, Pamela, was empathetic to the situation, and had told me she’d contacted her boss all the way up to the regional manager to find a solution. She offered to give me a loaner phone (a Pixel 6a) for the week while they worked on getting me a brand new replacement. The nature of my job requires me to keep the same make of cell phone, so that wasn’t an option. I eventually ended up going and getting a new iPhone 15 early while they worked on my replacement. I was given a timeline of “end of the week” (this incident had occurred on a Monday) and was told that they would even upgrade the phone replacement to a 13 Pro Max if possible. I called on that Friday and was told that there was not yet an update on my replacement device and was told that Pam was out until the following Monday. I was a bit annoyed that this wasn’t communicated to me and I had to reach out personally to discover this. On Monday, I called again and reached Pam, who told me the phone had come in. I came by and picked up the iPhone 13 ProMax and was charged 30.00 for the service. They’d kindly upgraded the phone for me when they didn’t have to, which made me definitely willing to pay the heavily discounted 30.00 for the service. The new device has some odd markings around the camera and under the back glass which a new phone from the Apple Store wouldn’t have had (which isn’t a huge deal in the grand scheme of things), and the camera app will not switch to the 3x zoom when I operate it. Pam offered to run it through a program to recalibrate it because she claimed it was a genuine part, but the recalibration did not work. A bit of a funky issue, but not a huge deal to me. Overall, I give three stars for their overall customer service during the situation. This sounds like a very seldom occurrence, but nonetheless it still did put me in a bind to purchase a new device while I waited for the old one to be repaired. They did right by me in the end. I think I would rather stick with AppleCare, even with the price, for the guarantee on care for my personal iPhone, but I cannot deny that they did a rather good job with the situation as it was."
"Couldn't be easier. I entered the store, no wait. Greeted by nice man who quickly sorted what was required and confirmed all parts were in stock. I asked if I could come back in 2 hours, which he confirmed. I returned, got my phone, swiped my card and was on my way. Very easy and all team members were very nice and professional. This is what leadership would want. I hope you guys are paying these team members higher wages for the better engagement skills."
"I came here to get my screen replaced and at first everything seemed fine and they said it would be ready in 2 hours. I came back 3 hours later since I didn’t get a text or call saying it was ready. When I came to pick it up, the phone screen they put on my phone had a thick black border around the screen. You can hardly see your apps either. Even if you put the brightness to the highest setting it’s difficult to see. There was adhesive on the top and when I mentioned this to the guy at the counter he seemed super annoyed. After paying $160 for something you’d expect it to be pristine. He showed me another exact same phone that clearly did not have a thick border but he still said that he couldn’t tell the difference. He became really agitated and said “what do you want me to do?” Completely rude and unprofessional. If I knew this was what I was getting I would not have come here in the first place. I do not recommend coming here and make the drive to apple next time. I will upload pictures of the terrible quality of the screen as well."
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