Starbucks

"I recently visited this Starbucks location with the intention of enjoying a beverage and, naturally, assumed I could use the bathroom during my visit. To my disappointment, I discovered that the bathroom facilities were off-limits to paying customers and reserved exclusively for employees. This policy was both surprising and inconvenient, particularly for a paying patron who expects basic amenities to be available as part of their visit. It's disheartening to find such a restriction in place, which significantly impacts the overall customer experience. I believe that access to clean and accessible restrooms should be a standard provision for all patrons, not just staff. This experience has left me feeling let down by a brand I usually hold in high regard. I hope to see changes made to this policy in the future to better accommodate the needs of all customers who support the business."

"I am so disappointed and frustrated with Starbucks in New Mexico! I have been treated so badly by employees. I have been scolded, and I have been told customers are a problem. This particular store has pulled out all the tables and chairs. I was told that because of the homeless problem paying, customers are punished. This particular store told me customers are also a problem. Hmmmm, without customers, you go out of business. I'm going to boycott. I'm done! Starbucks doesn't care , nor do I. Starbucks doesn't need my money. I'm a 27-year customer.......good bye."

"We had a coupon from the app that stated bogo free drink. Once we got to the window the girl said it doesn’t show up on their side. I didn’t really find that to be fair or my problem. They ended up discounting like $2 off the second drink. I still don’t think that is right but I didn’t want to argue."

"I have been a loyal customer of Starbucks for over 20 years and am terribly disappointed and appalled by how I was treated here; especially as an older working professional, I felt dismissed by a very uncaring, uncompassionate team, who would rather risk a person’s health than break store policy. Due to an awful accident on i25, all lanes were closed and I was stuck in traffic for almost 2 hours. I am 65yo, and like many people my age, I simply need to use the restroom more frequently. I pulled off of i25 into this Starbucks, and respectfully purchased a breakfast sandwich so as to be a paying customer, and then asked to use the restroom. I was told the restrooms were not for public use. I told them I understand, but it was an emergency, I was stuck in traffic and had nowhere to go. I was on my way to work, wearing a suit, with my military personnel badge—I was by no means someone looking to cause trouble, I simply was having a restroom emergency, and at my age, it really is an emergency. Despite explaining my situation, I was told no and turned away. I had to scramble to find a place I could use the restroom. I am very disheartened that the staff felt it more important to follow store policy than help someone (and a paying loyal customer at that). I am saddened to say that I feel Starbucks is just big corporate these days, and don’t really care about people, and that is reflected in their store policies and employees. They have lost my business. I would rather give my business to a company with more humane values."

"Stopped in for a quick coffee and breakfast sandwich on route to AZ. Nabbed their yummy, LARGE, turkey-bacon & egg white breakfast sandwich. The location was clean, bright, very well staffed (I counted 5 employees). Friendly service. A good Starbucks experience."