Boba Tea Company

"It was really busy at the time, so I placed an online order for 2 Boba Teas at 5:14 p.m. The estimated time for the order to be ready was 5:30 p.m. We waited patiently until 5:36 when I noticed more and more people who came in after us, ordered and got their drinks, and then left. I asked if my order was still in progress, and she said yes, they're working on it. At 5:42 p.m., we got our drinks, but one was made wrong. It was supposed to be made with no bottoms, but the app had both 'Boba' and 'No Bottoms' checked. She said, "When it says no bottoms, we're told to make it with bottoms anyway." I said "I don't want bottoms." and the man went to fix my drink. By the time we had our correct drinks and left the store, it was 5:44 p.m.; 30 minutes after playing the online order. Other people who walked up and ordered waited maybe 10-15 minutes. Drinks were good, just not worth the hassle."

"This place has not aged well. With all the boba options in the city, no one should be rating this company 5 stars. The drinks are okay, but the boba is really gross. Of all the places I've tried lately, this is the worst and the most expensive. You either die a hero or live long enough to become a villain."

"Went in one day around noon, we could hear the workers in the back and tried to get their attention multiple times before placing our order on the self order machine. while waiting we get a call saying they received our order but the store was closed and we were offered a refund. all of the lights were on and there was nothing indicating the store being closed. we accepted the refund but the day after i got a text saying our order was ready at the store. we never got our refund so i tried to call and work it out with the store but they did not answer, i left my name, number and why i was calling and never heard back. everytime we call it is either declined or not answered. PLEASE DO NOT BUY FROM THIS STORE."

"I ordered a tea this afternoon. There was only one person working he was doing the dishes. He came over to take my order and his hands were wet and full of soap. I don’t know if he purposely served me a cup full of soap but that’s what I got. I can’t find any information on how to contact corporate. This location is disgusting it’s always understaffed."

"Normally love this location, but this last visit was a bit unacceptable. Not one but two of our drinks had a hair in it !! Finished the whole tea to finish the bottoms but have a whole hair mixed in with them. Which means we both drank drinks with someone else hair in them….gross."