InTown Suites Extended Stay Albuquerque NM

"The manager, Miss Jackie, and her staff are excellent. As expected from a hotel of this type, there were bound to be issues. Miss Jackie, Randy, Bonez, and the rest all did whatever it took to fix any issues. My family and I spent the weeks there while trying to find a new place to live, and I can not say enough good things about the staff there."

"Everything was good. Had to stay there with my kids for a few weeks. The only thing I didn't like was the rudeness of certain staff. The manager was really evil and put me and my kids out. But other than that, it was good"

"Everything about this place is perfect, I almost don't want to leave a review just so the rooms are never overbooked! Staff is helpful, knowledgeable about the area, and more than accommodating if any issues arise with your room. Moreso than anything else, the rooms themselves are nice and clean, great A/C, great TV channel options, and perfect location for shopping. (Edit: We were able to view the room and inspect it seemingly as long as we needed to before paying for it. This made it easy to find the right room. I'm confident that if we ever had an issue with our room, we would be moved to another if available - awesome service here.)"

"I believe there is black mold in that room. The odor was unbearable after a few hours. I rented a room for the week of the balloon fiesta in Albuquerque to have a place to escape our balloon fiesta company. Before completing registration, they asked me to go out at view the room. It is an old room but it looked relatively clean. I smelled an odor, but chalked it up to it being an old room. We did not spend the first night in the room. Our company arrived today, so we went out and planned to spend the first night in the room. We were in there for 3 hours and the odor got progressively worse. Taking a closer look at the ceiling it appeared that black spots are painted over. We pulled the bedding back and there are black spots on the mattress. I believe there is black mold in that room. We could not spend anymore time in there. The smell was unbearable after being in there for an extended time. I requested a refund and was denied. I know I signed documents, but this is beyond reasonableness. I am contacting the better business bureau and any other organization that will listen to me. We took photos of the bed and I am posting those as well I will dispute the credit card charge as well."