Geek Squad

"When I went to them for help, I had to wait a while as I had no appointment scheduled. That's OK, Best Buy is a fun store to wander about while waiting. They helped me with my Lenovo laptop. It would not fully connect to wifi - a constant no internet connection. The Geek Squad tech who helped me was great and up for the challenge. Their service was a great price and well worth it."

"Wanted to talk to someone about fixing my daughters phone. Couldn’t get a hold of anybody. Just kept getting put through a phone tree that I would get somebody from out of the country. I just wanted to"

"First of all, I went into the store with a friend to try and find a new keyboard and got kicked out of the store because someone my friend went into the store with a few days prior, supposedly stole something. I do not know that person and had nothing to do with it. Ive never been profiled like that and asked to leave a store before. I have never stolen anything in my life so it was very embarrassing to say the least and I was shaken up the rest of the night. My friend did not steal anything and did not know about it when it happened. He was just with the wrong person at the wrong time. Secondly, I called the store today to ask the cost to have a key repaired on my keyboard because I need it for work and they instantly hung up on me without even letting me ask my question. I guess that's fine. I'd rather support small local businesses anyway. Best Buy does not need my business and I'll just order things for better prices from other companies online"

"If I could give negative stars, I would. I have had nothing but problems when sending in my laptop. The first time my computer did not work properly when I got it back. It turns out they broke the keyboard on it. So I had to send it in again for a longer period of time. The 2nd time my laptop broke (for almost the exact same reason, I had to replace motherboard both times) I was emailed about confirming the estimated cost, and I called the number and confirmed the estimated cost for repair. A few weeks go by and I go in to pick my laptop up. Only to find out that I apparently declined the estimated total, and they sent my laptop back unrepaired. I was already frustrated at this point, so I told them to send it back and to confirm the repair cost. Over the next two months I recieved MULTIPLE emails asking me to confirm the repair cost, AGAIN. I called MULTIPLE TIMES to confirm the repair, and after about the 10th email I went into Best Buy to confirm that the cost was approved. The person told me that they were waiting for parts. There was ZERO communication whatsoever. Very frustrating. Today, I was so excited because my laptop finally returned "repaired" because that's what I expected. I didn't know until I got there that they couldn't get parts, so my laptop was sent back UNREPAIRED again! There was zero communication through geek squad about my device. I'm never sending my laptop, or any of my devices for that matter, through geek squad ever again. I do not recommend them at all."

"The best thing we ever did when buying electronics was to purchase the Geek Squad warranty! I have used their services many times as I am an admitted technotard! These guys and gals are knowledgeable, friendly, responsive, and, above all, patient. It is so easy to connect with them on the chat line and then be connected to a specialist for the particular issue. I appreciate them so much. I can't think of anything more frustrating than an issue with my computer or printer. Thankfully, the Geek Squad can handle and resolve it, no matter what. Highly recommend them."