Comfort Inn Gallup I-40 Exit 20
1440 West Maloney Avenue, Gallup, New Mexico, United States
About the Comfort Inn Gallup I-40 Exit 20
Comfort Inn Gallup I-40 Exit 20 is a welcoming lodging institution located at 1440 West Maloney Avenue in Gallup, New Mexico, United States. Situated conveniently off Interstate 40 at Exit 20, this hotel offers comfortable and affordable accommodations for travelers passing through or staying in the area. Guests can enjoy modern amenities such as complimentary breakfast, free Wi-Fi, an indoor pool, and a fitness center. The friendly staff is dedicated to providing a pleasant and relaxing stay for all guests. Whether you are visiting for business or leisure, Comfort Inn Gallup I-40 Exit 20 is the perfect choice for a restful night's sleep.
Photos of Comfort Inn Gallup I-40 Exit 20
1440 W Maloney Ave, Gallup, NM 87301, United States
Reviews of Comfort Inn Gallup I-40 Exit 20
"Rooms are fairly standard....a little old looking. Very old style ac/heating unit that started smoking when I turned it on. Elevator is out and even though I arrived at 2:50 and specifically asked for the 1st flr, the front desk mgr thought it to be a good idea to still make the front desk agent put me in a 3rd floor room. Common sense would make you think that it's better to fill from the bottom up until the elevator is fixed but she apparently had other ideas. Due to traveling thru corporate lodging, it's not uncommon for hotels to try and just stick us anywhere regardless of our request."
"I would not recommend this hotel to anyone. We have a small dog that they charged us an extra $127.00 dollars for and we’re told they would refund us $100.00 if the room was alright after we left. They did not refund it and if anything the room was cleaner when we left than when we got there. It was an ok room but there was hair on the floor and the switch for the fan in the bathroom was broken so every time you went in there you had to listen to that loud fan. It cost us $267.00 to stay there because we had a dog. It’s not worth $50.00 a night. Don’t stay there."
"Didn't like the fact I had to pay more money because I'm a local resident in Gallup, N.M. Matter fact I was denied and told no because my address was on the NAVAJO reservation then after pleading with them that the snow/weather was my reason not driving home so I Stayed there... Had to put cash down and a CC hold of 150. Which would take 7 to 10 business days yet they demanded CC or no room. I had a service animal and was charged a pet fee and pet deposit which both non refundable. I told them my dog was a service animal and I didn't have to pay extra due to my animal being a certified service animal but was told comfort inn was owned privately and they had work around clauses to by pass certain standards and rules. Sort like in house rules and MANAGMENT /OWNER could change rules anytime without acknowledgment to guests or customers. The building is old and poorly managed, rooms are dingy with knock down furniture like the kind you'd find at a thrift store. Towels are yellow, bed topper dirty, stinky and walls to thin I could hear every person walking through hallway and my next door neighbors. The staff were all rude, unapologetic nor did they show any concern towards their guest. Rooms weren't that clean hair on bathroom floor, toilet running all night, ice machine TOO LOUD. Desk pple didn't seem to know how to use the computer software and I seen them always on their phone. The breakfast was horrible, sausage greasy, eggs too watery, orange juice watery, coffee wasn't fresh and yogurt was warm, the breakfast cook weren't wearing gloves, and wouldn't greet anyone and rushed us out of eating area so that she could leave early. I'm very disappointed with my experience and would have thought COMFORT INN had better customer service but the worst part was the manager Shannon she wasn't friendly nor showed up on time I asked the desk clerk if she's often late and was told every day and she told me her excuse was she didn't have a vehicle and had to rely on others to pick her up. Funny I remember every interview I went to I was asked if I had reliable transportation. Yet the manager didn't have to abide by those same rules only because she's higher up? She also wasn't accountable or punctual she showed up 1 hr 15 mins late and she lived 7 miles from establishment and I live 35 miles north of establishment yet I was Profiled as a "local" and was refused then when they said okay I had to pay more, security deposit and had to put cash down, pet fee, pet deposit? She wouldn't rectify their mistakes or mistreatment nor acknowledge reasoning behind their treatment towards local residents and the charges and extra fees I had to pay. She was more concerned with her makeup and hair and constantly dismissed my concerns. She told me if I'm not happy then don't come back and my payment was final and nothing would change that.... I didn't get my deposit back for 21 days when I called I was put on hold countless times and hung up on."
"Absolutely Horrible, but everywhere else was booked and I had been driving all day. This is literally one of the worst hotel/motels I have ever stayed in. The beds were awful. Both had huge dips in the center with cheap foam toppers covering the worn out mattresses, which, of course, did nothing. The room was dirty and smelled bad. The service and staff were awful, except the girl who checked me in. She was nice. In the morning, when I told the man on duty about the beds and the room's condition he said, I don't care. I don't sleep on the mattresses or in the rooms." At least he was honest, I guess. Avoid! Stay away! Pay double for another better place! Stay any else! Well, well. The "owner" replied to my review promising to make it up to me next time. But why not make it up now? Why wait for next time? Could it be that he is being insincere? Tell you all what, if the owner does make it up to me, I will post that he did so here. Otherwise assume he is lying."
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