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University Volkswagen
5150 Ellison Street Northeast, Albuquerque, New Mexico 87109
About the University Volkswagen
University Volkswagen is a premier car dealership located in Albuquerque, New Mexico. Situated at 5150 Ellison Street Northeast, this dealership offers a wide selection of new and pre-owned Volkswagen vehicles. With a commitment to providing exceptional customer service and a knowledgeable sales team, University Volkswagen is dedicated to helping customers find the perfect vehicle to suit their needs. Whether you are in the market for a new Volkswagen or looking to purchase a reliable pre-owned vehicle, University Volkswagen is the place to go. Visit us today and experience the difference at University Volkswagen.
Reviews of University Volkswagen
"Exactly what you would expect from a dealership: poor service and overselling/duplicating expensive e services. Take your car somewhere local for servicing."
"Pros: The buying process was low-pressure, and I appreciated that Salesperson Keith didn't push me to make an immediate decision. Every individual I interacted with, both in sales and service, was courteous and professional. Cons: While communicating with the sales team through text, I received a quote that was $500 less than the final price. Although I understand that mistakes can happen, when I went in to finalize the transaction, the sales team did not honor the quoted price and insisted on an additional $500 payment. After one month of owning the car, the cellular service stopped working. I made four calls to the service department, all of which went to voicemail. Frustrated, I decided to schedule an appointment online, choosing "VWCare Free Service" as this option seemed fitting for a new vehicle under warranty. Unfortunately, upon arriving for the appointment, I was told that "VWCare Free Service" only covered basic mileage-based services, not the necessary diagnosis and repair. I had to reschedule for a diagnostic appointment, but the earliest availability was a week later, resulting in a very frustrating experience. There appears to be a major issue in the lack of clarity for customers scheduling appointments online. Choosing "VWCare Free Service" doesn't provide information about the specific work that can be performed, leading to confusion and frustration for customers that have these appointments scheduled. The associate informed me that others have faced similar issues, being turned away for inadvertently selecting the VWCare Free Service option. This seems to be a recurring problem that needs addressing."
"They have always treated me right (7 years). I trust they will always take good care of my car. No worries"
"W bought a brand new Atlas in 2021 and purchased a service plan and now that we have already spent our money here they completely ignore you in the service department. Ive called several times about the brakes because they sound like metal on metal when you stop. It's two years old and 23,000 miles. Still no call back when I ask to talk to a service manager they act like you are bothering them. We took it in for our two year service and they email you you a servay making you think they will read it and be concerned if something is wrong. But still no call back. It doesn't take much to have a little costumer service and and a simple phone call to a paying costumer. We are hard working people who don't want to be treated like we are nothing just because we are already screwed because we purchased a product volkwagon doesn't stand behind. A simple phone call would make all the diferance but I guess paying costumers aren't worth it. Once they get you financed that's it. Now we know to not to buy from this dealership again. Thank you for making us feel like we're not good enough to call back."
"Sales and service are GREAT! My 2023 Taos is NOT. I highly recommend this dealership for so many reasons. They are easy to work with. The place is comfortable and clean. They do great work. Adam Hooper Jr is fantastic in Service."
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