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Cottonwood Animal Clinic
1101 Rio Rancho Boulevard Southeast, Rio Rancho, New Mexico, United States
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About the Cottonwood Animal Clinic
Cottonwood Animal Clinic is a leading veterinary care facility located at 1101 Rio Rancho Boulevard Southeast in Rio Rancho, New Mexico. Our dedicated team of experienced veterinarians and staff provide compassionate and high-quality care for a wide range of animals, including dogs, cats, and small mammals. From routine check-ups and vaccinations to surgical procedures and emergency care, we are committed to ensuring the health and well-being of your beloved pets. Visit Cottonwood Animal Clinic for all your veterinary needs and experience our personalized and professional service.
Photos of Cottonwood Animal Clinic
1101 Rio Rancho Blvd SE, Rio Rancho, NM 87124, United States
Opening hours of Cottonwood Animal Clinic
Monday:
13:30 - 17:30
Tuesday:
13:30 - 17:30
Wednesday:
13:30 - 17:30
Thursday:
13:30 - 17:30
Friday:
Closed
Saturday:
Closed
Sunday:
Closed
Reviews of Cottonwood Animal Clinic
"Wait time was absolutely unsatisfactory. Was seen an hour and 8 minutes past my scheduled appointment. I understand staffing may have been an issue but I feel like making someone wait that long is just a tad bit much. When I asked how much longer I was told that another client didn’t want to leave and that’s why it was taking so long. Also, it appeared that a client that showed up 40mins after me was seen before me. No way that person had an appointment before me but showed up 40mins after I signed in and yet was seen first. Drove 22mins and waited an hour and 8mins just to continue waiting in a room. Exam and vaccination total time was probably right around 5mins. Based on wait times I don’t think I’ll be returning."
"I've been going to this facility for years, I've even had to make the sad decision to put down my senior dog here in 2023. I have had a few issues with here over the years. First, their communication and wait times are excessive but phone and in person. I understand things come up and that may cause delays however, an hour seems a bit much. This has happened every time I have an appointment here. Secondly, today was just over the top, we brought our pet in for an annual exam and allergy shot to which we waited over an hour to be seen and when we were seen it was brought to our attention that she was past due for rabies. Fine, when I called and spoke to Isaiah on Tuesday, I thought we had scheduled all of this, apparently not. So at this point the vet stated if we didn't do this today she would report us to the city. I have never had issues like this and I don't know if the vet had a long day and was tired or what but she wasn't very pleasant. Her demeanor was as if we were trying to get away with something or be sneaky and that was my issue with the entire situation. Anyway, we've cancelled our appointments for our other dog and will not be returning. It's an unfortunate situation. If they were able to schedule appropriately so patients aren't waiting over an hour to be seen and things were handled differently by their staff who scheduled appointments and their vet, I wouldn't be writing this review. Update: I received a letter in the mail dated 2/5 that they will no longer accept my pets to be seen due to this incident. This is hilarious b/c I never intended on bringing them back."
"My dog had an ear infection and some stuff going on with his skin. After showing up On time at 4:00 wasn’t called in till 5:10. By this time my dog who’s already in pain is very anxious. I ask if we can bring him through the back and he said yes. Walked my dog through the back and you would think I was walking a criminal. Get into the room the Tech pets my dog no problem. 5 minutes later buddy wants to come in hot into the room and reach for my dog to pet and got nipped at. The actual vet lady was rude and trying to hint at that i abuse my dog cause of his tail and skin. Long story short I was literally charged 159 dollars for these scam artists to take a Cotton swob in his ear twice and never told me what to do for what we could do no they were showing me a bill for 687 dollars for our next appointment. I payed these trans clowns 159 dollars for literally nothing. Run away from this business. They will treat your big dog like a criminal. My dog hasn’t been right since we came her y’all messed up my dog."
"Could not have asked for a better experience! My baby girl took to the Dr amazingly due to her soft approach to her. Very loving and caring staff! I would recommend them to anyone! If I could give 20 stars I would! They deserve it. Thank you to all, an amazing team made my visit an amazing experience!"
"Willow was very well cared for by both the doctor and the wonderful ladies at the front desk. And when we thought Willow needed to be seen again, the gentleman that answered was also such a pleasure to talk with. All around amazing experience so far."
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