Lovelace Medical Group

"I rated my stay over all as horrible Mayer visit was great they attended to my every need rather quickly and did wonderful the staff was great I moved to 9 floor they did really good we’re amazing very helpful I transfer to 5 floor was ignored after I got there never met the charge nurse he never came in my tech was always rushed when they did come in the call light would be on no one responded or it took forever the nurse was amazing the last day I was there I only saw my nurse when I got meds or a tray I had no control of my bladder and they knew it I sat I. My pee for at least 3 hours had call light on was told they would tell my tech I had to ask 3 times before they came on and they were really rough with me I’m having issues with my hips and opening my legs the tech pushed my legs apart I told them I was having issues they didn’t care I almost kicked them got me changed and gave me a basin of water to sponge bath with that sat in my room until I was discharged I was told rudely by the on coming nurse that I should get to the bathroom before I had to go so I didn’t pee the bed Well Hello I needed someone with me so I didn’t fall it took 10 minutes at times before someone came not my fault also I was there a week had no bm the hole time I was there two days before I was discharged I was asking for stool softener for two days never got it the nurse comes in and says I see you had a bm this morning it’s charted that they cleaned me up in bed ummm No I hadn’t Hsd one all damn week I was there and was having issues because of it she told me I couldn’t be discharged till I had one well No one even asked me the whole time I was there so who knows what my chart says this is the nurse that complained about me peeing the bed tried to say I was lying about that HELLO I was on bed rest the whole time I was there I was suppose to be walked every day by staff I didn’t start walking till the night before I left the tech was Very lazy and so was the nurse so they lied on my chart I never heard back if it was fixed or not it took me 3 hours to resolve the issues if they paid attention to me not having a bm they would have caught it before it got bad I will not ever set foot in Lovelace ever again this is uncalled for After that terrible stay I get over to the rehab center and was looking for something in my purse I’m missing a credit card and 50.00 no idea when it was taken these people are crooks I’m having surgery again soon and last time I had it I was at Lovelace down town or unm I chose Lovelace well this time if I have that choice I won’t be back at this hospital ever"

"We saw Dr. Karen Sopko in Cardiology. Dr. Sopko was extremely patronizing and disrespectful throughout our visit. She was dismissive and often rude, and did not even consider our health concerns before dismissing us with no help whatsoever. She also minimized our concerns and generally had awful bedside manner. I would advise that no one with any serious medical issue see this doctor, as our experience was truly horrible."

"Takes hours for me to get a hold of someone. I was transferred 8 times and hung up on. I use to be with Presbyterian and they had nurses that would call you back immediately."

"This I my 3rd pregnancy and I have been completely mindblown at how terrible my care has been. I had Covid during this pregnancy. Almost impossible to get ahold of anyone. Finally got an on call nurse who made me more worried and confused after speaking with her and told me to not take more that 2000 Mgs of Tylenol. I ended up going to the er because my fever started spiking. The MD there told me I could and should take more Tylenol. When I got a uti I was told by the person answering the phone that it would have to wait to be treated until Monday. You’re lucky to get ahold of anyone and when you do they don’t care. This place has given me the worst anxiety through my pregnancy. I really wish I switched while I could. I’m now 37 weeks and kind of stuck."

"They do weird things and don't bother to communicate with their patients. For example, I just got an email saying that I had a phone call with a nurse yesterday. Well, I DID NOT. A week ago, I asked about a lab test, and they sent me an email saying 'here is your lab order', and there was no order. Turned out, a nurse sent it via regular mail, but didn't bother to explain. Also, I am not familiar with a whole system, but they just sent me these lab orders not saying anything: which lab to go to, for example (I assumed they can draw blood in the clinics, like they do in developed countries. Turned out, I had to go somewhere else. I asked why, and a nurse said that she didn't know because yes, they can draw blood there). Half a year ago, I gave birth in Lovelace Woman Hospital, and on the day of birth, they gave me MMR shot. NO ONE told me about it, and my PCP was not aware of it, and recommended me to take this shot again."