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Romero Family Medicine LLC
4600 Jefferson Lane Northeast, Albuquerque, New Mexico 87109
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About the Romero Family Medicine LLC
Romero Family Medicine LLC is a reputable healthcare institution located at 4600 Jefferson Lane Northeast in Albuquerque, New Mexico. Our team of dedicated healthcare professionals is committed to providing high-quality medical care for individuals and families in the community. We offer a wide range of services, including preventive care, chronic disease management, and acute illness treatment. Our goal is to promote the health and well-being of our patients through personalized and compassionate care. Visit Romero Family Medicine LLC for all your primary care needs.
4600 Jefferson Ln NE STE A, Albuquerque, NM 87109, United States
Reviews of Romero Family Medicine LLC
"I contacted this clinic to make an initial first time appointment. I was told over the phone they would charge a mandatory $75.00 charge to my credit card and if I did not call to cancel I would lose the $75.00. I found another doctor that could see me sooner, and called them to cancel, long before the deadline to cancel the appointment. When I looked on my credit card statement, I realized I was initially charged $77.96 and not $75.00, like they had told me I would be charged. When I called them to inquire, they let me know they have a mandatory credit card transaction fee of $2.96, and would not refund it. They did NOT notify me of this when I initially called to make the appointment and allowed them to charge my credit card. This is very wrong to do to customers, and is bad and deceitful business practices. If a company tells you, over the phone, they are charging a specific amount, that should be the charge that is charged. There should be no hidden fees that cannot be reversed later."
"They r very rude. Annebelle just hung up on me who supposed to be the supervisor.. very unprofessional. She should be fired. She said everyone complaind and she not gonna change anything. Dont go to this clinic. I had a severe uti and kidney infection and they didnt care or see for 2 weeks were i ended up in emergency room cause of there negligence. Very rude and dont care about their patients or anything."
"The admin folks are nice and helpful when scheduling an appointment. However, the NP Debra Rocky must not know how to tell time. My appointment was at 0800 and she didn’t get to work until 0820 and I was seen at 0830. No apology from her for being late. Now the practice here wants to establish “no show fees” and ask you to not be late, I should be able to turn around and charge you for not respecting my time. I have to take time off to schedule appointments just like most other patients. The last time I was here I waited for almost an hour and ended up leaving in order to get back to my own job. I can’t believe that you demand patients to respect you and yet you can’t give the patients the same respect."
"Spouse and I hadn't had an oil change since the Dark Ages. Waited for a while to be seen. It was worth the wait. Admin staff are efficient and enthusiastic. PA Debra Rockey is all you want in a doc: patient, great listener, knowledgeable, kind. Our wellness is in good hands. We are lucky to have landed here!"
"I have a lot of anxiety around medical care in general but this practice, specifically Debra Rockey, makes me feel so safe and heard with every appointment. From the very first intake appointment I was asked for so much of my family and personal history, as well as my preferences for care. I have received constant assurance that I can depend on this practice for what I need. The communication is direct and clear and the follow through is immediate. I leave every appointment confident in next steps and Ive never felt more clear about my own health. The entire staff is so sweet! Also it’s a very clean and quiet facility and they share a lot of good resources in the waiting room. I feel really lucky that I landed this primary care doctor and I’m no longer anxious to show up for my health. Good work y’all."
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