Lovelace Medical Group Urgent Care
6701 Jefferson Street Northeast, Albuquerque, New Mexico, United States
About the Lovelace Medical Group Urgent Care
Lovelace Medical Group Urgent Care is a leading healthcare institution located at 6701 Jefferson Street Northeast in Albuquerque, New Mexico, United States. As a trusted provider of urgent medical services, our experienced team of healthcare professionals is dedicated to providing high-quality care for individuals in need of immediate medical attention. Whether you are suffering from a minor injury, illness, or require timely medical assistance, our urgent care facility is equipped to handle a wide range of medical conditions. With a focus on patient-centered care and efficient service, Lovelace Medical Group Urgent Care is committed to helping our community stay healthy and well.
Photos of Lovelace Medical Group Urgent Care
6701 Jefferson St NE, Albuquerque, NM 87109, United States
Opening hours of Lovelace Medical Group Urgent Care
Monday:
07:30 - 19:30
Tuesday:
07:30 - 19:30
Wednesday:
07:30 - 19:30
Thursday:
07:30 - 19:30
Friday:
07:30 - 19:30
Saturday:
07:30 - 19:30
Sunday:
Day off
Reviews of Lovelace Medical Group Urgent Care
"My appointment was nearly 2 hours ago… Nobody walked in, looking like they were having a heart attack or anything… What’s the point of an appointment? I will never come here again. NextCare will give you an appointment and you never wait more than 10 minutes… I don’t know what I was thinking coming here"
"Worst service I’ve ever experienced. None of my concerns were even talked about and it’s pointless to schedule an appointment when they still keep putting us further down the list. Then to top that off they were very rude and uncaring about how my son was feeling and not a bit concerned my son was there for head pains. And uncontrollably bleeding from the nose and mouth and the fact I named symptoms the lady yelled at me they can’t treat him for everything I was explaining I explained to her I was simply explaining my son’s symptoms. The tech seems very bugged like she hated her job and they sent us home saying my son needs to learn to hold and plug the nose correctly. Yet my concern is aneurysms run in my family. I’d never go back and I’d never refer anyone to go here unless you like being ignored and sent away. And for the cost of the visit I’m so po. They were no help and do nothing for us he still is like this after two weeks I’m so frustrated because no one understands how truly worried I am of my child and how ill he is. He has missed a week of school because of what ever is going on and if something happens to him I am suing this urgent care for their lack of responsibility as a health care facility who did not help or listen to anything about why I took my son to urgent care."
"I went to an urgent care on Friday after a week of lung pain and was told I had a virus. That night the pain in my lungs worsened so I went to Lovelace Urgent Care the next morning. The front desk was kind and professioI was seen failrly quickly and assessed. I saw Kelly Conklin and she pretty quickly came to a diagnosis of bronchitis. She sent me to a chest xray to rule out pnuemonia where I met Mr Happy. He actedlike he would've rather been somewhere else besides giving me an xray. Should I apologize for bothering you Mr Happy? Bcz the nurse did. Please stop apologizing to men for everything. I catch myself doing it to but let's just stop that. I went back to the room and was given a breathing treatment. I want to say that in a medical setting a gentle knock is appropriate before entering the room but the MA pounded on the door like it was a police raid! Have mercy! Based on Kelly Conklin alone I would've givenmy visit a 5 star. Thank you so much Nurse Conklin! Butt I had to take away a star based on the other 2 behaviors. I know it's been tough for aong time in the medical profession and I appreciate all who have hung in there. I thank you Nurse Kelly for helping me finally start to feel like I'm getting better after a week of just feeling worse. I hope you feel appreciated bcz I do appreciate you!"
"I had a TERRIBLE EXPERIENCE at this Lovelace Urgent Care located on Jefferson & Osuna. On Nov 2 2023 I went in and tested positive for strep. Had severe inflammation in my throat and was given a steroid shot. The following day (November 3 2023) I woke up with the worst pain in my eyes, a lot of discharge coming from my eyes and this impacted my vision. I called in to Lovelace to let them know if they can get ahold of the NP Ms.Liz Kirk (who helped me the night before in urgent care) to let her know what I was experiencing. I was called back later and told by this rep that I had to go in to urgent care to address these new symptoms. I let her know I was going to go in the evening hence I don't have a babysitter for my kids. I asked her for the hours of operation and she assured me that as long as I'm there by 7 30pm I would be seen. I arrived at the clinic at 7 13pm. and was told Lovelace was no longer accepting patients for the night. I let the receptionist know I was in severe pain, my symptoms had worsened and that I was having trouble seeing. She stated she would talk with the doctor and see if she might be able to see me. After waiting a while I was told that the NP who is MS. LIZ KIRK stated she could NOT see me and was busy. I pleaded with the receptionist and asked her if there was ANYONE who could help me or at least talk with me about my symptoms. She said she was sorry that Ms. LIZ KIRK was unwilling to have a conversation with me about my symptoms and left it at that. I then requested to speak with a manager. A rep by the name of La Tashia came to the desk she stated she was the supervisor, I let her know how I was feeling etc. She then proceeded to give me a dirty look while laughing at me. I asked her why she was laughing at me when I was in so much pain she then continued to laugh and said "if you really were in an urgent medical state we would see you". I then said if i can just get SOME KIND OF HELP. I could not drive in the state I was in. She told me I can go somewhere else and told me she was going to call security to get me out. Security did later arrive and told me I needed to leave. I have NEVER been treated like this. MS.LIZ KIRK refused to even talk with me and refused to help me. I expected a lot more from Lovelace but was treated with no empathy and TERRIBLY. It's unfortunate that Lovelace is hiring individuals who should be genuinely empathetic and passionate to care for their patients but INSTEAD have no empathy and won't even help a patient who is in need."
"I went to the ER on October 17th due to a fall on October 8th. I was suppose to schedule an aftercare visit with my Primary doctor and also an MRI. I was unable to schedule a follow-up ER visit with my primary doctor because they are fully book until the New Year now. He suggested (by message in My Chart) that I schedule an appointment with any open doctor, but no doctors have any open appointments. This is outrageous! How can I receive after care for a fall or serious illness with no appointments available. On October 30th , I was told the front desk at Jefferson would call me back, I am still waiting for that call it is now November 7th. Since I had concern I decided to try your Urgent care at Jefferson on October 31st, they were good but had no clear answer for my concerns. They schedule a follow-up with Podiatry, which I have not received a call from yet. Also they prescribe some antibiotics which was suppose to be picked up at Walgreens, but Walgreens never receive the prescription. I attempted to contact EC by phone but your phone system doesn’t allow patient calls to front desks. So I had to relay a message about my missing prescription to another person, who said the messages would show up in My Chart. Well they did not show in my chart, so I called back and was told it was a My Chart issue and to contact My Chart helpdesk. Which I did (why I do not understand), They were vary nice but had no answer as to why this type of messages would not show in My Chart. I then message my primary doctor again as follows “That was a waste of time, they will not connect to the front desk, just send them a message which apparently is not workinng for urgent care because they do not show up in my chart and my chart helpdesk which they sent me to says they are apparently not entering the messages correctly. So never mind I will just stop by urgent care again in the morning after my night shift directly to get some answers from someone.” My primary was nice enough to contact the EC desk and have them call me and inform me that the prescription was entered incorrectly and now it was sent to Walgreens. I feel that this type of care is unreasonable, to go to an ER and then not be able to schedule a follow-up appointment with your primary is outrageous. It seems all you care about is filling every available appointment slot so you can treat us like cattle going to slaughter, so you make you money. What ever happen to caring about each patient and having a primary doctor available when you need them and not 6 months later?"
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