Floor & Decor,

4936 Pan American Fwy NE, Albuquerque, NM 87109, United States

"Buyer beware. Very poor customer service. We were in the process of replacing floor in each individual room as we could afford. Come to find out the floor has been discontinued. Only needed 2 more boxes to finish my project yet they want to charge over 300 dollars to ship it to my house. What ever happened to transferring from store to store."

"Floor and decor did us a dirty with their wood flooring. Months ago, we ordered light wood flooring and glued 2/3 of it down. But when we opened the next pallet, we quickly realized the planks didn’t match, this was in January. They sent us a whole new pallet but, once again, they contained the wrong color. We were again told the right color was on the way, but, after another week, realized none had been sent. They said there are 200 pallets of this flooring in the warehouse, but, after weeks of asking, they have not been able to locate the correct batch. We’ve been in conversation with costumer care for 2 weeks now, and have been told multiple times our case is being “escalated”. But we still don’t have a solution. Their last instructions have been to send samples of our wood floor to China so the manufacturer can check it out. We’re ready to move in this week, but nothing has been solved. It is beyond frustrating."

"I have visited the store numerous times over the past month and most recently Jim helped me. Jim has outstanding customer service skills, extremely knowledgeable answering all of my questions and even explaining things i wasn't aware I needed to know with lots of tips and tricks. My experience was phenomenal solely because of Jim and his expertise. If I could rate him personally it would be 10 stars!"

"I love that place. Great selection, good prices. I remodeled my office building into yoga studio and coffee shop and used all the flooring from this place."

"It's a big store with a variety of similar products. But we didn't find ANYTHING remotely in our style. They have a lot of glossy tile, I like matte. A variety of wood flooring, but didn't quite hit the mark for us. So we keep looking. But don't let my failure deter you, they have a little of something for every budget and style, just not for us."