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Rio Rancho Family Medicine
1721 Rio Rancho Drive Northeast, Rio Rancho, New Mexico, United States
About the Rio Rancho Family Medicine
Rio Rancho Family Medicine is a leading medical institution located at 1721 Rio Rancho Drive Northeast in Rio Rancho, New Mexico. Our dedicated team of doctors and health professionals are committed to providing comprehensive and compassionate care for patients of all ages. From routine check-ups and vaccinations to managing chronic conditions and minor injuries, we are here to support the health and well-being of your entire family. With a focus on preventive care and patient education, we strive to empower our patients to make informed decisions about their health. Visit Rio Rancho Family Medicine for personalized and quality medical care in a warm and welcoming environment.
Photos of Rio Rancho Family Medicine
1721 Rio Rancho Dr NE, Rio Rancho, NM 87124, United States
Opening hours of Rio Rancho Family Medicine
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Rio Rancho Family Medicine
"We love the care and the compassion they give us! When we need something, like medical records, we get them. The staff is awesome!! Thank you for being so kind to us."
"Been going here for the past year and a half. Love it so far. They are very quick and straight to the point. The app is super nice and easy to use to get in contact with doctor. Would recommend."
"I started gong to Optum in March. As a senior turning 65 years old I am very pleased. I was given an appointment for a meet and greet and they asked many many important questions, what concerns I had etc. Then came my physical which was also very very profesionally done. Every time I have called with questions about insurance etc, medications have been answered. The only reason I will not tive them 5 stars is because I had to ask for referral to see a specialty dr. My doctor did not suggest I see one."
"I have been seeing a PA at another Optum location for about 5 years, but she recently left Optum and I didn't find this out until my prescriptions needed renewal and the pharmacy was not able to contact my provider. When I called Optum to inquire and found out I was doctor-less, the operator got me booked into an appointment at this location quickly (within 2 days of my call) with Dr Al Rashida. The check-in process was quick and easy. The wait was pretty short as well. The nurse that took my vitals was strictly business, but the doctor herself was attentive, listened to my concerns, and got my scripts renewed until I could reestablish with my PA at her new practice. Dr Al Rashida is not currently accepting new patients but still offered to answer any questions or concerns I might have in the coming months until I get established again with my PA. She was professional and thorough, as well as compassionate and kind. The only reason I withhold one star from my review is not on account of my experience at this clinic but because of the lack of contact I received from Optum regarding the departure of my primary care provider. I would think it standard practice to inform patients when their PCP leaves the practice so they can make timely decisions to reestablish with another doctor. My mother recently went through this with her own physician, and the practice provided her notice that her doctor was leaving, along with profiles of other doctors in the practice that were currently taking new patients. It was a stressful experience for me to find out this way, through a pharmacy attempting to refill my medications, that my doctor was no longer practicing with Optum."
"I would give zero stars if it was an option. The absolute worst customer service and care I have ever received. They actually hung up on me, lied to me for over a week and a half and then eventually told me to go urgent care so I could get a standard nonnarcotic prescription that I have been on for over 10 years. It is not the patients problem that you have zero appointments for over 3 months nor is it our problem that your doctors keep leaving so every appointment is reestablishing with a new primary care Doctor. Absolutely terrible"
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