UNM Carrie Tingley Hospital

"This place is a joke. My son’s appointment was at 10am this morning and we were here on time. Front lobby got us checked in quick and to a room. Now it’s 11:20am and the doctor still hasn’t been in. I asked the nurse if there was a reason he was so behind and her comment with her attitude was “we are largest and only orthopedics in the state”. Awesome but you set appointments for a reason so you not? So why if we make an appointment are you 1.5 hours late. All I see are negative reviews and now I understand why."

"They shouldn't be calling on days that their office is close. I have a whole voice mail saying call back and an appointment was never made, so call back to schedule it. I call back just for the office to be closed and the number they called from is not in service. when I have it logged and called multiple times in months advance to confirm there was an appointment for pediatric neurology they have said yes theres one and have had the date to tell me when but now it's just cancelled. It's very important and for it to just disappear from the system is upsetting."

"Been here twice with the worst experiences ever. Staff is so rude and condescending and unhelpful. I would pay extra to go anywhere else in Albuquerque!! If you get Chasity on the phone to make an appointment, good luck, she's the rudest person I've ever dealt with."

"Nice facility. But Dr Mercer does not care about the situation with her patients. The physical therapist and the attending resident cared more and has concerns about my daughter way more than she did. Then when it comes to calling the scheduling number the lady that answers is beyond rude!! I may go back if it's any other doctor but I will only schedule if I talk to the actual clinic."

"I had called to see about the possibility of rescheduling an appointment. I was given the new date, which I texted to my spouse, it wasn't even 1 minute of time, we decided to stay with the original date. The woman in the phone must if thought I hung up and started to complain about it to a coworker. I was still on the line, I told her this and she hung up on me. I'm sorry I made you do your job. I had to wait five mins while she looked up the next available date. If your going to start talking bad about people make sure they are no longer on the line. What kind of ungrateful people do you have answering the phone at this hospital? If they don't like that they have actual work to do, they should just live off the government."