PetSmart,

2100 Louisiana Blvd NE #322, Albuquerque, NM 87110, United States

"The groomers are sweet with our two babies. One is not kennel-able, so they treat her with some extra love."

"We were travelling in Arizona and our Pim was in need of a groom They took good care of him!"

"Do not take your dog here for grooming. They are unorganized, rude, overpriced, they charge for services that they don’t perform. I paid over 100 dollars to get my dog groomed. His cut was uneven, he looked terrible and they were supposed to grind his nails and they never did but they sure charged me 25 for that service. Then they lost his rabies info and staff called me at 7 am the day of his appointment to tell my it was expired when he is a puppy that hasn’t even had his vaccine for a full six months, they demanded I bring him in earlier because they overbooked themselves when I said I couldn’t because I needed to go to the vet to get his paperwork since their system was input with incorrect information she got upset and hung up on me. I called back to talk to someone. They gave me the inventory manager who has nothing to do with grooming who told me it’s not his fault I can’t find the paperwork for my dog. No. But it is your fault that you guys double booked and now are trying to cancel my appointment and trying yo blame me for your incompetence in inputting their information correctly. Then they said I could no longer use their salon because it wasn’t a good fit. Apparently, saying hey it’s rude to call at 7 am and lose your clients paperwork. They don’t want to take responsibility or even acknowledge they were in the wrong. Instead they just tell the client to go somewhere else. The store is disheveled and and they never have more then one person on a register. It’s obvious they lack customer service skills what so ever and then when you hold them to account they twist out of it and try to make it your problem instead. It’s gross. So unprofessional."

"This grooming location did not disappoint! Our girls look amazing! Kira and Oz did fantastic and exceeded our expectations. They listened to what we requested and delivered. Highly recommend and will return!"

"Such a wonderful PetSmart! The employees are so warm and welcoming when you first walk in, and the grooming center really knows how to treat new dogs coming in. Super sweet people and a our boys grooming came out amazing (shoutout to Kristin for the wash). He smells so wonderful and his nails are perfect! We’re so grateful to everyone here for treating our boy and making him comfortable and clean right before his 3rd birthday. The store was also very clean, organized, and fully stocked! Definitely worth the trip to this location."