PetSmart,

1424 Mercantile Avenue Northeast, Albuquerque, NM 87107

"This is so crazy... you pay for a service you communicate what you would like for a haircut for your pet.... come back 3 hours later and they have nothing but excuses on why they didn't do something... this was my dog's 3rd haircut.... I'm sure he was not the savage they are saying he was. Then I go to a manager and she clearly is not happy with her job... then I call her out asking why she has an attitude... customer complaints are apart of the job description of a manager. Customer skills people customer skills.. learn them. If not work from home on the phone so we can't see your attitude all over you face."

"Did you know that fish need light to survive? Did you also know that fish need the lights from the hoods of fish tanks to survive? Wow! Apparently sunlight is not a sufficient source of light for fish survival. Apparently you "need a hood with lights." You can't buy .27 cent goldfish here without being told you need to buy the entire aquarium kit. Buying what you can afford in pieces is against the chunky checkout girl policy. And "she's been studying it for 3 years." I hate this topic, because I honestly feel it's overused in today's society. But, as a minority, everyday you go out, you are aware that you are one. It hurts when you and your daughters feel like you were just made aware that you are one. Not everything should be viewed through a racial lens. So, I'm going to say I was reminded of my differences today."

"I went in to get 2 parakeets for my sons birthday...The gentleman getting the parakeets I wanted was very nice and gentle.. I was having a good experience until I reached the register to pay..the girl asked for my phone number but I have the app and I just showed my card for her to scan...she looked at it and said to me "what's your number " .. I told her can't she just scan my card..and she said no I don't think so and rolled her eyes... when she grabbed the scanner she said oh guess so...I have 10 dollars in rewards I was going to use but she didn't even ask me if I wanted to use them ..and I forgot... She just handed me my receipt said thank you and moved on to the next person...I said to her which one of these boxes are my birds?...she said well I guess both of them because nobody else got birds but you.....how rude!..I won't be spending my money there again...if you hate your job just find another one!"

"Nice and clean store. Well stocked. Cashier told me goodbye when I left even though I didn't buy anything. Clean women's restroom, but you have to have a code to get in. I boarded my dog here in the Pet Hotel for a couple of hours. Both workers I dealt with here were super nice and helpful. The parts of the boarding facility I could see from the windows looked clean. The place didn't smell bad or over saturated with cleaners either. The woman I talked to on the phone to set up boarding appointment was super nice too. She was at a reservation center in Louisiana, but she was helpful and seemed knowledgeable. I was happy that my elderly dog who does not like to be chased had a room of her own while I was away."

"I feel like I've been in here every day lately since I started this fish tank! Haha I'm finally in the spot where my project seems to be complete! My son is happy! Therefore, I'm happy! The staff here have been supportive and helpful every step of the way! Extra shout out to the people in the FISH SECTION for being SUPER HELPFUL and PATIENT! Jeff does a great job leading the pack."