Walgreens,

9601 Gibson Blvd SW, Albuquerque, NM 87121, United States

"This is the last time I’ll use a Walgreens pharmacy. The staff don’t know how to see in their system if a medication has been ordered, and every month for the three months I used them my medications were late. I didn’t even have them mailed to me - I went in and picked them up and had them on autofill, but even after getting the text the meds are ready, they still sometimes weren’t. Don’t make the same mistake I did and expect the pharmacy to be able to get your meds filled in time, because that won’t happen. They also wouldn’t honor two vaccine appointments we had because the pharmacist wasn’t feeling well (but was inexplicably still handling medications), but of course didn’t tell us until we arrived and wouldn’t reschedule us in store. They also randomly closed for a few days without notifying customers in March, nor did they have another Walgreens branch fill prescriptions. They also sometimes close early, so it’s a gamble on if they’re even open. The store is dingy and the front register is almost always closed with a sign telling customers to go to the alcohol section to check out. Overall, l an incompetent pharmacy and dingy store. Skip it."

"I called in with these prescriptions I was having troubles with online and T sat on the phone with my during a very busy time and he was very patient with me being I had to add and remove prescriptions. And he helped me save money as well."

"I put no stars because everything I go over there to pick up my family members medication there is a line around the corner. Yesterday I pulled into the line and just as the car in front of me drove off the girl in the window walked off and didn't come back at all. I waited patiently for 30 whole minutes and looked behind me and there was the line around the corner by this time its 20 toll closing. I rang the bell and the girl who answered did literally stated we are short staffed right now we will be right with you. Didn't even wait for a reply from me before disconnect from the intercom. What if I simply had a question?For her to be so rude and dismissive it boiled my blood so bad after waiting 30 min you cannot even begin to understand. Then if you go in the store and your browsing makeup you have one employee after another coming up yo you trying to see if you stealing I have never stolen a thing in my life but the judgement here is real. The when you press a button to get help because everything that you need is locked up the ignor helping you. I told my aunt she better switch pharmacy too because I will be loud next time I'm in there and they treat me like that."

"The expectations consumers are having and the resources they (that pharmacy team) have is just not matching up. Through more work, less help, and less pay, the pharmacy staff is expected to meet all the metrics and goals, while helping us and filling our Rx's - while also ringing up your diet coke. They’re getting robbed or destroyed too often, and here we are complaining because the drive thru line isn't moving fast enough. We need as a community understand that this is a pharmacy, not a McDonalds. If the drive thru line is too long, how about we get down and go inside. If you can't get down because of little ones, then give the pharmacy a call and request them to Doordash your RX (It's free). If they're not answering the phones, use the Walgreens app. If the pharmacy still hasn't heard anything in regards to your medication or prescription change - then maybe we should call our personal doctor and reach out to them too. There are so many option to better your experience - it's just a matter of doing it. The pharmacy isn't here to serve us our medication in a silver platter, they're here to prepare and dispense medical drugs as best as they can, with the capability and support that they have."

"Rude staff!! Heard them gossiping and down talking a skinny girl for no reason. They keep you on hold so that you eventually hang up on purpose. I was on hold for 30 minutes and when they answered they immediately hung up. Horrible, horrible Walgreens. If you want to leave a Walgreens happy, go to a different Walgreens. Rudest staff ever!!!!!"