Sally Beauty

"I have always bought my 18” hair extensions here. And I recently bought 18” hair extensions, and now they come with waaaay more less hair.! For the same expensive price! I am very disappointed because with hair extensions even with no use , you can not return them… where is the rest of my hair?? Its a complete rip off! I went to the staff and they agreed said to complain with sallys! But that they could not refund me! Its so sad because i bought these for my birthday .!"

"Worst costumer service ever. Trying to find my hair dye and they can’t even let you in to pick your color . they first off messed up over 100 dllrs of my order I couldn’t get a refund so they gave me a gift card now I’m coming to use my gift card and I can’t even pick my product. Over all the girls were rude. Far from helping people they won’t. Honestly I understand costumer service but once they are rude you’ve lost me there. Never again. When I arrived at the store l tonight 15 min before they close so I patiently waited outside for about 3..4 minutes or so. the girl that opened the door with pink hair asked if I knew what I wanted … ummm no I need to pick my hair supplies … was rudely greeted by another employee that said “Do you know what you want because we’re closing soon and when it gets dark we don’t let no one in! Then the 3rd employee comes in and continues the rudeness ” Very discourteous employees and a great way to lose business , especially since she saw that we were standing outside in line to come in when it was our turn. I will find a new company or online services to purchase all of my salon supplies from here forward because of her! I have done over 15 years of business with Sally’s and never been treated so poorly but she left a very sour last impression for the company. I need someone to contact me."

"I walked in no one greeted me nothing even tho there were 3 girls upfront the manager was even at the door as if she was a security officer. Not once did anyone offer any type of assistance! Also the store was not properly stocked they had a lot of emptiness on the shelf’s and looked messy, they had no individual gloves for sale I had to buy a whole box! After checking out no have a good day or anything really unprofessional! This store and the one on Las Estancias are my go too but I’ll be going to a different location from now on."

"When I arrived at the store last night I was unaware they were closing shortly, the city mandate of people allowed inside was already passed capacity (more than allowed were already inside) so I patiently waited outside for about seven minutes or so. When I entered the store I was rudely greeted by an employee that said “Do you know what you want because we’re closing in about one minute! ” then she flipped her hair and walked off. I thought that was rude, discourteous and a great way to lose business , especially since she saw that we were standing outside in line to come in when it was our turn. I will find a new company or online services to purchase all of my salon supplies from here forward because of her! I have done over 25 years of business with Sally’s and never been treated so poorly but she left a very sour last impression for the company."

"The new store manager (Cat) is an awesome asset to this place! She is very knowledgeable about products and really cares about customers needs. Her staff is even giving more customer service than when I shopped here before. I live in Belen and will continue to travel to this location! Great job Sally’s for actually hiring someone who cares about customers needs and knows about the products."