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U.S. Bank Branch
101 West Hill Avenue, Gallup, New Mexico, United States
About the U.S. Bank Branch
The U.S. Bank Branch located at 101 West Hill Avenue in Gallup, New Mexico, is a trusted financial institution offering a wide range of banking services to individuals and businesses. With a commitment to providing excellent customer service and innovative financial solutions, this branch is dedicated to helping customers achieve their financial goals. Whether you need assistance with personal banking, loans, or investment services, the knowledgeable staff at this U.S. Bank Branch is ready to assist you with all of your financial needs.
Photos of U.S. Bank Branch
101 W Hill Ave, Gallup, NM 87301, United States
Opening hours of U.S. Bank Branch
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of U.S. Bank Branch
"USBank is a wonderful bank and my visit to this branch did not disappoint me. No matter which branch I use I am always greeted with kindness and professionalism. Miss Aymber McCray was quick to answer my questions and handle my needs. [I am so dedicated to this bank that I had to drive over 100 miles to reach this branch—the closest to my hometown—and I plan on staying with this bank no matter how far the nearest branch is!] THANK YOU AYMBER!!"
"They didn't do their job and submit a one time pass code to change my phone number on the us online banking app that was over a week ago. I had to call a 1800 number to get it sent and now I have to wait another week for it to get changed. Awful."
"There needs to be a big sign out front that says drive up only, not on the front door. We drove up and saw people waiting and did not see a drive up only sign posted until we approached the front door. People were waiting to use the ATM. Then a lady from the bank came out when we waiting in the drive up line and told us we have to go the back of the line because people were waiting before us when we got in the line. There was no one parked behind us in the line but since we were told we were cutting and afraid we might not get service we went to the back of the line. Poor signs and poor service. Please let people know you work in the bank and that you were watching on the camera and apologize if people have to be kicked out the drive up line."
"US bank is good. This branch needs major improvement, Gallup NM in general isn’t strong on customer service so can’t really blame the employees that never worked out of the one horse town. Had a complaint went round and round until I asked to speak with a supervisor then I had to speak to the supervisors supervisor (branch manager) was “disconnected” during the call. I called back the 1-800 number thank God I was sent to US bank Call Center, one call resolution under 6 mins what took this brand 1 hour to even get answers. They kept going round and round with no resolution. Then I finally got someone on the phone to handle my issue and they disconnect me. The lady at the call center took 6 minutes to follow her protocol and then resolved my issue. No call transfer or being on hold for more than 8 mins (which the first employee I spoke with at the Gallup Location, took forever with me on hold.) call the 1-800 number and make sure you’re talking with Corporate because this branch is trash.... PS the complaint I had was with an undisclosed fee I was charged, the branch employees need to Follow FTC compliance or at least acknowledge a mistake and take proper actions to correct it. STEER CLEAR OF THIS BRANCH!! Or be very careful on how they do business, just because they tell you no or blah blah blah doesn’t mean they are right. Sad to say my resolution was provide by someone with much more expertise and customer service training."
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