PetSmart,

8070 Academy Rd NE, Albuquerque, NM 87111, United States

"Not only do they abuse/kill lots of fish, but the people in the fish department give no help on keeping harder fish but won't explain what you need to do to keep them alive because they don't know. So when an experienced fish keeper like myself comes in to buy a "difficulty: intermediate" cleaner for my tropical gar tank, the stupid employee who knows less about fish than me has the audacity to tell me "good luck." I wish I got her name so I could report her. Shame"

"The store itself/Manager Val/check out folks ate all great but the grooming dept today (which was different from before) was a disappointment- we have taken my dog many many times regularly before with no issues but had not been back many months even though the grooming dept manager/everyone at the time was great and said that I can still bring my dog anytime etc. When we went this morning, no one I knew from before was there (all new folks), and the girl who checked us in was very abrupt, and wrote in a note to the form I had already signed that wasn’t accurate, and when I read it and told her that the note was incorrect, she was defensive and tried to keep the form away from me- I took it and scratched out her note and said I wanted to take a quick picture of it and she was very hesitant and had to ask the manager (??). Of course I and anyone can take a picture of the form I signed and I took a picture anyways. Then, when I went to pick up my dog the person checking me out tried to confirm payment first before bringing out my dog/before I even saw my dog and the results of their service. I always paid ahead of time anyways bc service was always good and I was ok doing it this time bc I’m not the type to argue over or refuse to pay for a simple dog wash even if they did a bad job. However, customers should know that they do not have to pay until after the service is completed, after they see their dog, and after the workers explain any alleged issues etc. once the customer is ok and employees should not require or push it/confirm until after. I didn’t like how they tried to make me pay first (even though I wanted to and was going to pay first anyways). Also employees should discuss any alleged issues on the phone as well - they don’t have to wait until customers get to the store after they paid. Everyone said all is ok too. The wash did not seem as good this time either… not like before. In any case, we will not be going back -we just tried it again today like a once a year thing bc we already have someone who comes to our house to wash my dog regularly (she was just out of the country this month) which is very easy, very convenient, and very good."

"First day of dog training with Alex Zvolanek, PetSmart on academy, was amazing. She worked on teaching me how to work with my puppy. Her technique and teaching methods are spot on!"

"Varied selection of products for my cat. Find it ? odd that inventory varies so much by store given it is a chain. Store clean and generally easy to find items. Staff friendly. Plenty of parking though slight walk to lit by virtue of lot/plaza design."