ProSource of Albuquerque

"Super helpful staff, great experience with this ProSource location. I had a cabinet order that was small but very logistically complicated and Robert H. patiently helped me get it sorted out despite it being a small dollar purchase. Excellent customer service!"

"The people that work here are rude, insensitive and completely unsympathetic. All they care about is profit. They didn't seem to care that they have almost no hours for people that hold a 9-5. They told me that if I needed to buy tile I should just take the day off and it wasn't their problem. They won't do stock checks on Saturday and again, they weren't sympathetic about this problem. They were not clear about the conditions of purchase and that returns weren't possible even for a restock fee. They said my order would arrive in a few weeks and it took about a year. Buyer beware! I don't recommend this company to anyone. This has never been a matter of what the company can and can't do. It's a matter of the fact that the people that work their have no customer service skills and don't care that decisions impact real people. They just don't have any empathy."

"Excellent costumer service. Kiefer was helpful in my selection and listened to my concerns. My order came in as promised. I used an installer that was recommended by ProSource. Juan Cervantes was very professional. He and his team took pride in their work, cleaned up after themselves, and completed the job in the timeline promised. I was extremely satisfied with my whole experience ."

"They do have some good deals going on in there. I bought some stuff from them and they provide a high quality service. They’ve worked with my concerns. Carla, Kiefer, Shawn and Robert are professionals and fantastic at what they do. I hope they continue to help people with their projects."

"My wife and I have purchased a wide variety of flooring products, including carpet, laminated flooring, Luxury Vinyl Tile (LVT), etc. from ProSource of Albuquerque for various remodeling projects over the past 20+ years. We have consistently been pleased with the extremely wide selection available in their showroom and the fact that they offer higher quality products than you typically find in places like big box stores, all at very competitive prices. Shawn, Keifer, and the rest of the ProSource ABQ team have always been very helpful and customer service oriented. Recently, that service was taken to a whole new level. We had an issue with a NOVA LVT product that we installed in our kitchen. I have installed a lot of LVT and never had anything but excellent results with it until now. Without going into a lot of detail, the problem was 100% the fault of the manufacturer and had nothing to do with ProSource. However, when NOVA refused to honor our warranty claim, Shawn voluntarily stepped in to defend the validity of our claim with NOVA. When NOVA still refused to honor our claim, Shawn helped us identify a better replacement LVT product from another company and very generously gave us a discount on the replacement LVT, even though the NOVA problem had absolutely nothing to do with ProSource. You simply can't find that kind of support and exceptional customer service very many places these days. My wife and I highly recommend ProSource and will continue to shop there for our flooring needs. For the record, I volunteered to write this review because I really appreciate good customer service (which is becoming all too rare these days) and I am not being compensated in any way for it."