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US Eagle Federal Credit Union
5420 Academy Road Northeast, Albuquerque, New Mexico, United States
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About the US Eagle Federal Credit Union
US Eagle Federal Credit Union is a finance institution located at 5420 Academy Road Northeast in Albuquerque, New Mexico, United States. Our Academy branch is conveniently situated at the corner of Academy and Seagull, just five minutes away from our Osuna Office. We offer a wide range of financial services, including checking and savings accounts, credit cards, and home equity lines of credit. Our friendly staff is here to help you with all your financial needs and show you how we can save you money. We invite you to come in and talk to us to learn more about becoming a member of our credit union. Please note that while we provide links to third-party websites for your convenience, we are not responsible for their content. We encourage you to review their privacy and security policies before sharing any personal information. Products or services accessed through these links are not provided, endorsed, or guaranteed by US Eagle Federal Credit Union.
Photos of US Eagle Federal Credit Union
5420 Academy Rd NE, Albuquerque, NM 87109, United States
Opening hours of US Eagle Federal Credit Union
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
08:30 - 17:30
Saturday:
09:00 - 13:00
Sunday:
Day off
Reviews of US Eagle Federal Credit Union
"We want to commend Michelle S. for her efficiency & professionalism in handling all our transactions. It's so important to have the personal attention to detail when we live out of state. Thanks also to Melissa in the E-Lending Dept who assisted us in setting up a phone appointment with Michelle."
"They are very professional and helpful at U.S Eagle Credit Union. She took the time to explain the new website & app benefits to me, including how to deposit checks electronically via the app! I've had an account here for 40 years & I wouldn't change it for anywhere else!"
"US Eagle is a wonderful, great financial place to do business with. The people are friendly, nice and efficient. People who can be trusted with our finances. US Eagle has a reward loan for people who have been members for awhile. Isn't that great. Thanks US Eagle!!! Kim."
"Very rude and incompetent staff here. I finally cut my losses after 11 years and as I closed my account, the not very bright young male with gauged ears who closed my account "escorts" me to a redhead/blonde woman with glasses who says two words to me which were "oh OK " then says she has to buy coins so I stand there in silence for several minutes so that she can give me a whole $7.39. Then she tossed my cash on the counter and announced for me to "have a good day" as she turned back to the monitor so i couldn't see her face the entire time basically, just as she wanted the minimal effort and interaction. This credit union consists of incompetent and disrespectful workers all around, not just this branch. They are unhelpful and snobby for some reason. I've banked with them since I was a teenager and finally moved to Navy Fed, a real credit union where they allow you to freeze your own card and actually send you a debit card in a reasonable amount of time in the mail. As opposed to USEagle, which forces you into a branch or to wait an entire week then sends a separate pin number that will likely get lost in the mail, despite being based on the same city. It's unreal how these people do business and treat members, it's shocking and pathetic. They are a nightmare to deal with, regardless of what you need. Heads up that they also decided to make the call center even more inept by outsourcing. Your call is now answered by someone in a different country.. you can imagine how much more challenging it is to just get a hold of a person who will actually understand and help you. I called and someone repeated was I said several times without understanding my need. I found write a book on these idiots. Stay away from this business if you value your time."
"Terrible ! I visited the branch on 11/20. The lobby was full of members waiting for a representative. There were 4 representatives plus the Branch Manager so I decided to wait. The Manager Monique Leeway finished with her member about 15 minutes after I arrived. Once the member left her office Monique disappeared to the break room. She never greeted the people in lobby nor offered to help with the crowds. I never saw her again in my two hour wait. During my wait I observed 3 members become upset and walk out . Another representative, Angel , finished with her member and again walked through the lobby not greeting anyone nor giving an expected wait time. She came back 20 minutes later with a full water bottle. After my 2 1/2 hour wait I needed to leave. I returned on 11/21. Again , I waited 45 min. But this time no one else was in the lobby. Angel had an elderly gentle man in her office . I over heard her raising her voice to him and becoming frustrated with him because of his online banking. This was not the way you talk to a customer !!! Once Angle finished with the elderly customer, instead of calling me next she l walked over to another employee and started talking about the issues with the online banking and Thanksgiving plans. There is no sense of urgency with this location. They have a complete disregard for someone else’s time. Manager does not lead by example and Angel acted like she was doing me a favor. On a positive note on both visits the tellers were friendly and helpful. I hope this feedback will encourage some serious training."
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