Ulta Beauty

"I went in yesterday, and I think his name was Dominico. I might be wrong. But he was very kind, patient, and so helpful. Wonderful customer service."

"This Ulta store has HORRIBLE customer service. There employees are VERY RUDE MEAN and UGLY. This rude cashier refused to accept my refund even though I had a receipt within the 30 ,days these employees are always behind the cash registers and their is No one to help customers on the floor these employees are VERY UGLY arrogant and MEAN this store is AWFUL This store sucks cuz of its UGLY employees. The store on Holly is very nice the employees are very kind and professional not like this Stupid store"

"Location is great, lots of parking. Always stocked and clean. Also don’t online orders many times, pick up process is fast, easy and convenient!"

"Horrible management I went to go pick up my order that I placed and when I got there they wouldn't let me get it without ID and I don't have an ID because I'm not old enough. They were really rude about it and weren't willing to use a different way to confirm my order. As I have 3 different ways to prove my order. Those being an email confirming it, my order on the app, and the card I bought it with that has my name on it. Overall just bad."

"I had a truly disappointing experience at Ulta Beauty. I had scheduled a hair and makeup appointment for 2 PM to test to see if this service would be good for my upcoming engagement photos. When I arrived, I was told that my stylist would be running late, with an estimated wait time of 30-45 minutes. I let the person running the salon counter know that that was not an issue and I would come back in 30 minutes to check in. I returned to the salon counter 30 minutes later, only to find that my stylist was still busy with another client, and the salon counter was completely unsupervised. I figured that the 45-minute delay was the more accurate time and left again to wander around Winrock. Then, at 2:36 PM, I received a text notification that my appointment had been canceled. I went to the counter almost immediately to clarify the situation. The stylist, clearly unaware of what had transpired, told me that she believed I had intended to cancel my appointment because "no one told her I was coming back." I was appalled by this lack of communication and professionalism. To make matters worse, the stylist explained to me that she had been double-booked, leaving me shocked at the fact that no one at Ulta Beauty had caught this glaring scheduling error, especially since my appointment had been scheduled nearly three weeks in advance. She then offered to rebook me for 3 PM. However, at that point, it was abundantly clear that Ulta Beauty had grossly mishandled their scheduling and time management. I couldn't trust them to provide me with quality service, especially if they were running nearly an hour behind schedule. I am so glad that I had not booked them to do my makeup for my engagement photos; otherwise, I would have been in serious trouble. Based on the complete disregard for my time, I have no intention of ever returning to Ulta Beauty. I strongly advise others to reconsider using their makeup and hair services, as this establishment has proven itself to be unreliable and unprofessional. Save yourself the frustration and disappointment – look elsewhere for your beauty needs."