Highland Pharmacy
717 Encino Place Northeast, Albuquerque, New Mexico 87102
About the Highland Pharmacy
Highland Pharmacy is a trusted health institution located at 717 Encino Place Northeast in Albuquerque, New Mexico. As a full-service pharmacy and store, we offer a wide range of prescription medications, over-the-counter products, and health supplies to meet all of your healthcare needs. Our knowledgeable staff is dedicated to providing personalized care and expert advice to help you manage your health effectively. Visit Highland Pharmacy for friendly service, convenience, and top-quality products to support your well-being.
Photos of Highland Pharmacy
717 Encino Pl NE Ste 1, Albuquerque, NM 87102, United States
Opening hours of Highland Pharmacy
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 12:00
Sunday:
Closed
Reviews of Highland Pharmacy
"Terrible on every level. My prescription cream for pain was ordered by my Dr on 3/5/24. I called from 3/7- 3/19 every day, to hold for 20-40 minutes and then have the call dropped. I never got a live person. On 3/20 I went to the pharmacy, and they couldn't find my prescription. I just picked it up today 3/26/24, get home, open it and it says "Do not use after 4/5/24. It was $75 and it expires in 9 days - and they didn't tell me - are you kidding me? You could not pay me to ever use this pharmacy again. This cream was meant to be used for pain when needed - and it expires next week."
"I have called regarding my new prescription 4-5 times and have been on hold with that obnoxious message for 20 minutes then was disconnected. When I finally got through was asked to leave a message which has never been returned after 4 Once my prescription arrived the staff reached out several times with updates and were very pleasant to deal with."
"I received the worst customer service today. This is a smaller pharmacy and there is usually a wait which I don't mind but today I waited 20 mins for the front desk clerk to go grab my prescriptions just to come back and tell me there aren't ready. I was confused because I received a text and a phone call that they were ready so when I tried to explain that the clerk cut me off shook her head and said I must not have listened to the phone call correctly. I told her my fiance spoke with a gentleman 2 days ago and they said it was ready. She again cut me off raised her voice and told me too bad it won't be ready and to have my "friend" call next week. I stayed calm as she verbally was aggressive. Nobody corrected her behavior and there was a line of 5 people behind me. I didn't want to continue being spoke to that way so I left and as I was walking out the lady yelled peace out chick! The defensive aggressive behavior over a simple miscommunication on their behalf did not warrant me to be verbally disrespected and the fact that not one person corrected her behavior was shocking. I hope my doctor can recommend a different pharmacy because this was unacceptable."
"All Staff is very unprofessional. I understand that The pharmacy closes at 12 o’clock on Saturday approach drive-through around 11:10 to get my prescription within the parking lot for over an hour and a half arguing with the staff about how they gave me the wrong prescription. The lady was in a hurry to leave because it was ready after 12pm charged my card and took my prescription back without refunding my card or providing me with a receipt . Five days has passed and I still have not heard the status on my prescription. I was informed that they are behind on updating the prescriptions on their end will not recommend this place to anyone. As they cannot take accountability for their wrong doings."
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