Walgreens Pharmacy,

2101 Northern Boulevard Northeast, Rio Rancho, NM 87124

"Personally I find this location very clean and well stocked. All the employees are very friendly and helpful."

"Avoid Marilyn at all costs, most of the time the staff are courtesy, patient and communicate kindly, but Marilyn is always rude to me. I don't know if it's because of the insurance I use, which is Medicaid and I'm lucky to have, but I am embarrassed to be on it, but she is always impatient, lacks communication skills and passive aggressive. My experience would be better if I didn't have to have interaction with Marilyn."

"Went for flu shot and COVID booster, wasn't sure where to check-in so went to consultation window. Apparently that was the wrong thing to do, got scolded for it in front of several other people. Good start. Checked in, lightly scolded again for not bringing enough paperwork (brought whatever confirmation info was provided in the emails). Time for the shots... Her: Which arm? Me: Doesn't matter, I'm getting two shots. Her: You wanted a flu shot? You didn't tell me! So there's a fancy online system for making appointments, and the people behind the counter know to confirm my identity, but they don't know why I'm there and it's my responsibility to inform them. Wish I'd known all that going in, or maybe I should've just asked at the consultation window... So let's recap. Light humiliation? Check. Completely ineffective use of technology? Got it. Please sir, may I have another?"

"Customer service was just like I remembered it before I switched to CVS which has excellent customer service BTW. Very unprofessional and rude seems consistent with any location you go to whether it is Albuquerque or Rio Rancho. A bunch of techs who consult with patients without discretion of privacy. They never seem to have prescriptions matched correctly with copays from the insurance companies. Customer has to do their job and call numbers on back of insurance cards. Also expect a long wait even they have a bunch of staff walking around doing nothing and see you in line. Even though I thought it would be convenient because it was the closest pharmacy, I d rather drive farther and recieve professional service. Walgreens pharmacy is pretty consistent with bad service no matter the location so save time and avoid this pharmacy at all costs. Just stick to what your used to."

"So far ALL the techs we dealt with seam like a close relative died. They are lethargic and either have a HORRIBLE manager or they are just there to collect a pay check. When did employees become so aloof and impersonal? We switched to this Walgreens for convenience, but these techs made us wish we hadn't. People in the pharmacy are going about as if there is no competition for their position. I hope they switch their team before we do. Is it that hard to just ACT right?"