Express Flooring,

581 Quantum Rd NE, Rio Rancho, NM 87124, United States

"Gregory was super helpful extremely informative and friendly when he came to our house and gave us the quote and helped us with the flooring options. When the people came it took 3-4 days to complete, they dont do the best job but they do enough to finish the job, they had a few spots that needed to be corrected, it took 3 times of them not showing up and 2 months since the job to fix those spots. The white risers were damaged (scuffed, marked, dented) and when we had asked if they were painting over those they said no it was our job to do. And when we had gotten a hold of the manager and customer service they had originally said that all of the risers would be replaced that have any scuffs and that us as the homeowners shouldnt be the ones to fix them. But that later changed to, they can caulk the damaged risers and we (the homeowners) can paint them. I feel if your doing flooring the risers shouldnt be damaged, and that if they are going to be potentially damaged to where we have to paint them, that should be stated to us prior to the installation. But even when customer service was unsure why the risers are damaged (because theyve never heard of that happening) that should be addressed as a concern i feel like. But in the end the floors are done, they have warranty so if anything happens to them we can have it fixed. But i would definitely be wary on hiring certain people and make sure your there to monitor the process and know what your looking for because the workers will try to tell you lies in order to finish the job quicker. Would i still use flooring express for future jobs, maybe, but if i do i learned my lesson to keep a close eye on the workers and hit the problems head on so you dont wait... 2 months for it to be fixed, and potentially create even more issues. UPDATE: we also just noticed today that they left about 25-30 nails all over the ENTIRE driveway and we drove on them, hopefully they didn't puncture the tires. They also left a huge mess nesr the front door outside and left residue of whatever they used for the floor and stained our outdoor mat. Thanks."

"Flooring turned out beautiful!!! We have so many rooms and awkward spaces and it looks flawless. They had to take out tile and still got everything done in a few days. Getting my family hones floors done has been a dream of mine! The team was so excellent and fast!"

"I'm very happy with my new flooring. I had my kitchen, bathroom and laundry room done. Ramon and his father did a excellent job. I would recommend them anytime. They were a pleasure to work with."

"We had shopped for companies that installed carpeting & vinyl flooring. After several in home estimates, we opted for Express Flooring. All phases of the job were great. From the design consultant (Jordan) to the installation team (Luis), the floor samples/measurements & install work went without error. We are pleased with the results and highly recommend this company for your flooring need."

"First of all, I will say that my experience was mostly positive with Express Flooring and I absolutely love my new floors. The reason I’m not giving it 5 stars is the communication issues I had with them. Pros: 1. The flooring looks great 2. The installers worked really hard and asked me if there were any issues or questions that came up. They were professional. 3. They moved all my furniture for me. This is included in the cost and was super helpful for me. 4. The installation was scheduled and work began quickly. Cons: 1. Communication was not good at all. I was given the name and number of my installation manager and told me to call if I didn’t hear from him or had questions. The first morning, I didn’t hear from him so I called his number to confirm what time they would arrive so I could plan my day since I work from home. The number I was given was for a Chevrolet dealership. So I called the customer service department. The gal was helpful who answered and she let me know she had sent the manager a message for me. I heard back from him at 9:45 am. He explained that they were loading up the flooring and would be headed my way. I asked him to confirm his number and he gave me a different number (which was also not a working number when I called it on the second day). I was told at the end of the first day that they would be back at 7:00 a.m I arranged my work schedule around that. They didn’t arrive until 9:30-9:45 or so. The installer apologized and said that the manager had asked him to pick up supplies for another job before coming to back to finish my job. Nobody bothered to call me to tell me there was a change of plans. I am sure that the installation managers are very busy but still, not communicating with the customer and giving the wrong number to the customer to reach you is unacceptable to me. Especially when you are paying a lot of money for professionals to do complete the job. Otherwise I am happy with my new floors and the installers did well."