Amy Creasman: Allstate Insurance

"Amy Creaseman Allstate Insurance Agency has consistently provided exceptional service. Their attention to detail and personalized approach make navigating insurance policies a seamless experience. Amy and her team exhibit professionalism and a genuine commitment to meeting clients' needs. With transparent communication and a comprehensive understanding of insurance products, they ensure customers feel confident and well-informed. I highly recommend Amy Creaseman Allstate Insurance Agency for their reliability and dedication to customer satisfaction."

"I had the pleasure of working with Amy Creasman, an Allstate agent based in New Mexico, and I couldn't be more impressed with her professionalism, expertise, and dedication to her clients. From the moment I walked into her office, I felt welcomed and valued as a customer. Amy took the time to truly understand my insurance needs and patiently answered all of my questions, ensuring that I had a clear understanding of my coverage options. Her knowledge of Allstate's products and services is truly remarkable, and she was able to tailor a policy that met my specific requirements while staying within my budget. What sets Amy apart is her genuine care for her clients' well-being. She doesn't just sell insurance; she takes the time to educate her clients on how to protect themselves and their assets, providing invaluable advice that goes beyond the scope of a typical agent-client relationship. Her dedication to helping others achieve financial security and peace of mind is truly commendable. Furthermore, Amy's commitment to excellence is evident in her exceptional customer service. Whether I had a question about my policy or needed assistance with a claim, she was always prompt, courteous, and professional in her responses. It's clear that she genuinely cares about her clients and goes above and beyond to ensure their satisfaction. In addition to her outstanding customer service, Amy is deeply involved in her local community, regularly volunteering her time and resources to support various charitable causes. Her passion for giving back is truly inspiring, and it speaks volumes about her character and values as an individual. Overall, I can't recommend Amy Creasman highly enough. If you're in need of insurance services in New Mexico, look no further than Amy. With her expertise, dedication, and genuine care for her clients, you can trust that you're in good hands."

"Foolishly, I switched auto insurance companies after seeing this woman advertising her locally owned Allstate office. Through their billing error they double charged me for my initial 6-month premium, over $2,000. It took them 3 weeks after many phone calls to them and no apologies or empathy from Amy Creasman, owner of this agency. It wasn’t worth the hassle of cancelling and going back to my previous insurer. Fast forward 6-months. I received a call from this office about renewal. I called the office and we reviewed my policy coverage, made a few adjustments, and got to the billing discussion. I indicated that I would pay the six month premium in full on a credit card. At that time I was advised that I would be charged around $200 because I was paying with a credit card versus a bank draft. I indicated that any insurance company that’s going to nickel and dime and that this was a large red flag for me. I asked that my banking information be removed and my policy be canceled. This was two days before my policy was up for renewal. I immediately called my old insurance company and re-signed with them. Several days later I find that my bank account has been drafted by the Allstate office without my permission. I have to go through the runaround with this unapologetic owner to try and get my money back. BUYER BEWARE - this office will not take care of your family or your possessions."

"I enjoy the ability to send a text and talk to a real person and not have to go through a voice automated system and wait on the phone for hours. I am very pleased."

"Excellent customer service with our automotive insurance policies. Kristy went above and beyond to help us with a claim, and her dedicated effort resulted in the corporate office agreeing with a repayment we were owed. This is a great Allstate team and we are so grateful for their professional and kind attention to our needs. Won't ever go with any other insurance team anywhere, Allstate or other. Thank you very much. Steve & Linda Rogers"