Blake's Lotaburger

"Went for dinner at about 7:45pm. They had no signs up that they were closed. There were two workers in the building and the lights were on. We waited 10 minutes in the drive-through line, and no one ever helped us. This was very poor service, and every time we go to this particular location, the service is awful. The food is usually fine, but the wait is excessive to get your food, and the service is mostly poor. They need more workers."

"Food is good... When the order is correct, which it almost never is. They even forget ingredients. Burritos always have eggs shells, fries aren't even warm. You'll be standing at the counter for 5-10 minutes before anyone so much as acknowledges you, let alone takes your order. Burgers are also tiny now compared to a few years ago, but the prices are 2-3 times higher. Just today, I got a burger, medium fries and medium drink for my dad and one burrito for myself, the total was over $17. Like, how?? Tables and floors are also always dirty and sticky. Just not a clean place."

"I've eaten at a handful of Blake's here in Albuquerque. I have to say this is one of my favorite locations. Employees there are nice, interactive and have positive energy that makes my visit very pleasant. I highly recommend this Blake's."

"We try to only hit mom and pop locations or local chains while on vacation. This place was a mistake, not sure what all the fuss is about! First, it took over 25 minutes to get our order of a simple burger, fries and a chicken sandwich. There were 8, yes 8, employees but it took way too long to get our food. We were not the only customers complaining about the wait time either. One guy says that it's always this slow! What were they all doing?? Not cleaning the floor of the restaurant! There were napkins and straw covers everywhere. We also needed to use the bathroom, nope! It was locked. No hand sanitizer either. The food was okay, pretty sloppy eating but we were starved."

"At this location I have had several badly overcooked burgers & waited so long for them that they were cold, but today was the worst. I went through the drive up lane with only one car in front of me & no other vehicles in the parking lot. I waited for nearly 15 minutes for my order. The burgers were hastily wrapped, so I should have checked them in the parking lot, but didn't. When I got home this is the burger I got. Where is the patty you might ask. Well I asked that also. I called the customer number on the ticket, explained my problem. She transferred me to the store location. After I held for nearly 20 minutes, I got in my car & drove back to the location. There was NO ONE in the store nor in the drive up lane, four people at the back counter, & a cook up front, yet no one had answered the phone. As I complained, & I'll admit I was angry, a young lady from the back counter called out that the number on the ticket went to the call center. I told them that I had spoken to the call center & they transferred me to their location, but the phone was ignored. Then she said well they were very busy, which angered me more. I yelled out that yes I could see they were very busy since there was no on in the store nor anyone in the drive up lane. I yelled at them to answer their phone. Then the cook went to the back & a man, I assume the manager, came up front & refunded my money. When I got home, the phone was still ringing it had been over 40 minutes. This is the closest Blake's to me but I will not be returning to it. I will take my business elsewhere. I had to give this complaint one star to post it. Based on previous orders & the ghastly one from today it does not deserve any stars. It seems since your app was introduced, your walk in & drive up customers, which have always been your bread & butter, no longer deserve attention."