Enterprise Rent-A-Car 1615 West Historic Highway 66, Gallup, NM 87301

"I was 30 minutes late getting to their location, they gave my car away, claimed they tried calling.. and they had another car available in 6 hrs, while there were also 2 other groups waiting on cars.. this location is so sketchy.."

"Complete joke if you are using your insurance do not use this location a real business does not do transactions until signatures are done first thing they do is run your card for the deposit I did not even take the vehicle there was damage on the vehicle they stated it was okay that they only look for larger damage did not note down the damage on the vehicle cuz it didn't quote on quote qualify on their damages"

"I should have known that this rental would be a mess because that’s what the reviews all say. Called to make an 8:30 am pickup. Called a few days later to confirm 8:30 pickup. Arrived at 8:20 - no car. Maybe can have a car later on. I needed the car at 8:30 not some time later in the day. I was not happy - she said “never confirmed” so essentially accused me of lying. Said if I yelled she wouldn’t rent to me. I wasn’t yelling was mad and assertive. Such poor service. Only rental agency in town and should be shut down by corporate. Believe the reviews- poor service and unreliable processes."

"Showed up for my appointment and the girl completely already had an attitude already. I'm trying to ask her questions and she is off putting. They tell me, oh we gave out your car and you'll have to wait til this afternoon for another one. I specifically called to have this car for the morning I told the representative over the phone that our arrival would be sometime in the AM. She assured me it would be available in the morning. The excuse was they tried to call me, low and behold I find out its not my correct number??!! It was an incorrect number. I never received any call. Again, she is still giving an attitude. I feel like she didn't bother to help. I call all the numbers that should be available to help with this situation. Guess what!!! Nothing!!!!!!!!! They'll act as if they want to help when really this company is a joke."

"I have to say we got off to a rocky start with this company in Gallup New Mexico, but in the end they stepped up to the plate and helped us out while we were stranded with car troubles for 18 days. I highly recommend them! The two young ladies that are working without a manager were very kind and doing the best they could to take care of everyone. They are the only car rental in Gallup. So they are in a high demand."