Blake's Lotaburger

"No cheese on cheese burgers, even though I paid extra for it. Onion rings tasted fishy. Order ready twenty minutes past "ready by" time. Silence in the back. Everybody only working their assigned area, looked like everyone was angry. It was a peak time but it was not being handled efficiently. No apparent teamwork. Stood observing it for 20 minutes while i waited for my food. Very disappointing."

"Stepping into Blake's Lotaburger is like entering a realm of burger perfection. From the moment you place your order, the anticipation builds, and that first bite is sheer bliss. The burgers are a testament to culinary craftsmanship – the patties are juicy, the toppings fresh, and the green chile adds a fiery kick that elevates the entire experience. It's not just a meal; it's a flavor journey that captures the essence of Southwest cuisine. The cozy atmosphere and friendly staff contribute to the overall satisfaction, making every visit a savory escape. In my culinary adventures, Blake's Lotaburger remains the ultimate destination for a burger that surpasses expectations and keeps me coming back for more."

"What can I say? Not the Blake's of old but I'm still a fan. Staff was responsive, facilities were clean and the food received in an acceptable amount of time. Green chile was mild at best and scarce... I had to push it to the edge of the burger for the photo."

"Placed an online order at 6:30. Went to pick up order at 6:47 and waited for ten minutes, even though I was the only one there for a while. Got to work and started eating my food and realized the carne adovada was totally missing and there was no extra red Chile like I had paid for. Also ordered an iced coffee. Coffee was HORRIBLE. Called to ask for a refund and they did not want to allow it. Spoke with a Manager, Cassandra Gonzales, who was VERY HESITANT about a refund and did not want to give me her name when I asked for it. Will follow up with corporate tomorrow."

"Very friendly and fast service! The food was very yummy and fresh! My husband and I enjoyed the food. However, the entire inside was very dirty; the drink machine, drink area, all tables, chairs, and lobby floor had food, trash, and dried spills in various areas. The bathroom was just as bad. There were lots of workers, all busy and working, but the manager on duty needs to balance cooking and cleaning with staff to provide an overall good experience. Photos do not show detail of how dirty the lobby is. Though dirty, food is good and staff great. The kitchen looked clean and we were in a hurry and the reason we stayed to eat. Suggest training managers to have focus on all areas and stuff."