Sheraton Albuquerque Uptown,

2600 Louisiana Blvd NE, Albuquerque, NM 87110, United States

"The um... toilets in the rooms are not male friendly. Look, that's as far as I'll describe it without getting into details. Rooms great, family enjoys the area, plenty of sights to see, but um... yeah."

"The hotel is close to the airport so that's a really good thing. The room could have been cleaned a little bit better. The staff was friendly and hot water pressure was good."

"Attended a banquet there, was nice. Weird wait service, 8 people at our table, served 3 people their dinner. They finished their meal before rest of us were served. Generally All folks at table served at same time. ODD!! Speaker was great, dancers great."

"Gym was great and 5 stars. Had a wide array of machines and free weights to satisfy most needs. Indoor Pool is an amazing feature. Customer service and front desk attitude was horrendous. Staff seemed annoyed with lack of compassion. Front desk attendant did not make me feel welcomed. I asked simple questions such as wifi, gym & pool location, and guest parking, and the front desk attendant in her robotic monotone response was not helpful, nor welcoming at all. I felt as if I was annoying her by asking my questions, from her demeanor and attitude. The other front desk attendants tried to step in and answer my questions, but horrible first initial experience for my business conference being held here. A "smile" is a basic expectation/standard in the hospitality industry, but was a foreign concept during my front desk interaction. Front desk Lacking management, culture, and direction. Last but not least, the bedding was the most uncomfortable experience in a hotel I've ever had. I thought i would never see the cheap mattresses and metallic bed frames from college, but Sheraton Uptown must've received a new shipment from garage sale. Mattress buckled and were super worn without any coziness/comfort. Bedding and comfort should be a priority in any hotel, this severely missed the mark on that."

"This hotel used to be really great! It was close to my family and very nice to stay in. I just visited in October and the rooms were terrible. The television was way off to the side, which made it impossible to watch in bed. The lighting was so yellow, it was impossible to put your makeup on for those women who need good lighting. I couldn’t even put my makeup on by the window with a mirror because the TV was stuck close to the window. The refrigerator was also next to the window and was never cold. The one think I couldn’t handle was the lighting. You walk into the bathroom and you looked like a yellow alien in the mirror because of that terrible lighting. The rooms were so outdated, it looked like they were catering to the visitors that were attending the wedding receptions downstairs more than the people who slept there. They spared no cost to make themselves look good, including robots carrying around food. Maybe they should save a little money and update the bedrooms, especially including lighting that is more appealing."