Applebee's Grill + Bar

"This place is in need of new management and new employees that want to work. Went for lunch yesterday 2/23/24 and was told be a 10 minute wait to be seated. Once seated was told it be another 30 to 45 minutes to order as there was a shortage of BOH staff as well well as front of the house staff. I only seen one hostess ,server , bartender. This place needs and training and new management that want to work and be a leader and make this establishment much more welcoming and better instead of the bad rep it's been having . I'll be calling district management to voice my concerns ."

"They are always fast, friendly and delicious. Nice comfort food when passing through town."

"BOOOOO!!! IF UR "BLACK" AVOID THIS PLACE AT ALL COST. I just walked in to have something to eat & watch Football. The bar was full. The booth tables were empty but they all were full of "DIRTY" PLATES, GLASSES, Etc. One of the guest at a "Tall" table offered me an extra tall chair so I sat down against a side booth and "WORLD WAR 3 BEGINS"!! A young Latino employee approaches me talking very LOUD to embarrass me in front of the other guest. "EXCUSE ME SIR YOU CAN'T SIT THERE"!! I asked him to lower his voice, and clean the booths. This young man continues to challenge me still "Loud Talking". I ask for a manager. The Manager (Latino) approaches and gets aggressive and "Loud Talking" me trying to Embarrass me for I was the only "BLACK" person in the restaurant. I asked her, "Why don't you just clean the tables"? She said, "YOU DON'T WORRY ABOUT THOSE TABLES!! YOU CAN'T SIT HERE"!! I felt like they were trying to bait me into a situation where they called the "Police".. I asked the manager for a business card to call and report this matter to APPLEBEES corporate office and she refused to give me a business card or any information on how I could contact the corporate office. She wouldn't even give me her full name. All she said is her her name was Veronica. Then another young lady employee (LATINO) came over "Loud Talking" and acting aggressive. So now I have 3 Applebee's Employees acting aggressive & BULLYING me when all they had to do was CLEAN THE TABLES. Customer Service was "ABSOLUTELY HORRIFIC". I LEFT APPLEBEES FEELING "BULLIED, HUMILIATED, DISRESPECTED & EMBARRASSED. When all they had to say was "Hey, Sir, You can't sit there, but we'll clean a table off so you can sit down... I FEEL THEY ONLY TREATED ME THIS WAY BECAUSE I WAS BLACK. I FEEL IF I WAS "LATINO" I WOULD HAVE BEEN TREATED WITH RESPECT.... I AM PLEADING WITH "BLACK AMERICA & BLACKS OF GALLUP NEW MEXICO" PLEASE DO NOT SPEND UR MONEY AT THIS RESTAURANT.. I AM A "VETERAN OF THE UNITED STATES NAVY".. I PROUDLY SERVED MY COUNTRY ONLY TO BE HUMILIATED FOR A "STUPID CHAIR"!!! LOOK HOW DIRTY THE TABLES WERE."

"Lousy food preparation, missing ingredients (bacon). Chicken was supposed to be tossed in sauce but only had a ketchup packet amount of sauce on top of chicken. Small pasta portion. Dish looked nothing like it did on the menu."

"This was a nice dinner stop after a long day of driving. We were seated right away and our server was great. She was very attentive and made sure we always had what we needed. Food was delicious."