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Garcia Cadillac of Albuquerque
6401 San Mateo Boulevard Northeast, Albuquerque, New Mexico 87109
About the Garcia Cadillac of Albuquerque
Garcia Cadillac of Albuquerque is a premier car dealership and repair center located at 6401 San Mateo Boulevard Northeast in Albuquerque, New Mexico. As an authorized Cadillac dealer, we offer a wide selection of new and pre-owned Cadillac vehicles for sale, as well as top-notch car repair and maintenance services. Our knowledgeable staff is committed to providing exceptional customer service and helping you find the perfect vehicle to suit your needs. Visit us today to experience the luxury and quality of Cadillac vehicles at Garcia Cadillac of Albuquerque.
Photos of Garcia Cadillac of Albuquerque
6401 San Mateo Blvd NE B, Albuquerque, NM 87109, United States
Opening hours of Garcia Cadillac of Albuquerque
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 18:30
Sunday:
Closed
Reviews of Garcia Cadillac of Albuquerque
"Came in for check engine light less than one hour valve replaced I WAS CHARGED 2.5 hours labor @ 180.00 an hour the part was 60. When I asked the service writer he claims they charge by the standard hours per job and if the mechanic completes in 15 minutes you pay for their expertise unbelievable does anyone know if this is legal? Car was sitting in service bay at 2:39 pm then I get a call at 3:30?"
"Tim at Garcia Cadillac is the BEST!!! I had an unfortunate event with my Escalade in Pagosa Springs CO. The Escalade just wouldn't start (not the battery). I was in a pickle with my family (6 of us) 160 miles from the nearest Cadillac dealer and 700 miles away from home just days before Christmas. We ended up having to leave the Escalade and return to Dallas. After several attempts through National Cadillac Roadside Assistance with two different tow services (which I found out is contracted out) .... I finally was connected to Tim at Garcia Cadillac through my original Cadillac dealer in Dallas. Tim took charge of the situation.... he sent his own crew out from Albuquerque, NM and picked up my Escalade, brought it back to Alburquerque and within about two days had the Escalade Fixed!! He kept me informed, sent me pictures and helped coordinate the return of the Escalade to Dallas. He was awesome. It's unfortunate that this happened, but TIM is the perfect example of Customer Service and how you handle this kind of situation. Even though I never met with him in person, He was professional, committed to helping my family, and took care of everything. I cant Thank You enough for not letting this ruin our vacation!! Thank you TIM!!!"
"I made a poor decision trading in a newer car with a warrant for an older car with your dealership. I was told I could purchase a warranty and than at signing (with a check from the bank including the amount for a warranty), I was told it already had one that only lasted a few months. Instead they added on to make the amount of the check warranty on glass and tires! I was told the sales associate would call me and explain, but never got back to me. Jocelynn and Leo hounded me through email, text, and phone calls to sign a paper that was left unsigned. I signed it and corrected where it was wrong, because the car was sold to me with a cracked windshield. Jocelynn told me in April that they would make it right and fix it. I still haven’t heard from her. I emailed Leo in June, he too has not responded back about a date. The finance manager never called me back either. The only department that called me back was the service department and they did an inspection ( before my “warranty” of 3 months ended) and found nothing wrong with the vehicle. Oddly enough a smaller dealership found a leak and fixed it. The car has made a horrible grinding noise several times while idling and now the trunk doesn’t even open. I’m very disappointed in the experience that I have had with this dealership. I would NOT recommend giving them your business. The reply they left me with to speak to “management “ had a none working number."
"I pulled in today with engine trouble on a long distance road trip from California to San Antonio. Was greeted immediately by Levi Roberts, service advisor and he was able to get us in the shop and back on the road quickly. Big thanks to the mechanic, Damien also! Truly great service and communication. It was truly a pleasure under nerve racking circumstances!"
"I am so disappointed in the service at Garcia Cadillac, I bought a Lexus Gx 460 from Garcia about a year ago and every time I tried to call in to schedule an appointment for service, I could not get in touch with Tim to schedule an appointment and he would never call me back when I leave a message, so I took my car to Lexus Dealership to get service. About four months ago I trade my car in at Lexus for another one but I had a service package on my GX so I went to Garcia Cadillac for a refund, they helped me with the paperwork and told me that it will take about 6-8 weeks to receive a check. In ten weeks when I didn't receive a check, I started calling Garcia Cadillac to find out why, I was calling but I would always get a voice mail and when I called again, they would send me to another voice mail, but you couldn't leave a message because the mailbox was full. so I finally called and ask to speak to the sales manager and I got to Leo, like everyone at Garcia, Leo told me what he thought I want to hear, he even gave me his cell number saying that he always have his phone with him and he always answers it but that was a lie, even when I was able to talk to him he would tell me that he's on top of it and that he will call me back but he never did, I finally got my check with no help from Garcia Cadillac. Trust me people, this dealership has the worst customer service I have ever came across, and Garcia Cadillac DO NOT respond to this review because I will never believe you, I will never accept your calls and I will NEVER, EVER do business with you gain."
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