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Quality Mazda Service
8101 Lomas Boulevard Northeast, Albuquerque, New Mexico 87110
About the Quality Mazda Service
Quality Mazda Service is a trusted car repair institution located at 8101 Lomas Boulevard Northeast in Albuquerque, New Mexico. Our team of skilled technicians is dedicated to providing top-notch service for all Mazda vehicles. From routine maintenance to complex repairs, we strive to deliver high-quality workmanship and exceptional customer service. Trust us to keep your Mazda running smoothly and efficiently. Visit us today and experience the difference at Quality Mazda Service.
8101 Lomas Blvd NE, Albuquerque, NM 87110, United States
Opening hours of Quality Mazda Service
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
07:30 - 13:00
Sunday:
Closed
Reviews of Quality Mazda Service
"The service advisors and parts counter folks are great. The shop does work on-time and for a reasonable price for OEM parts. My reservations are that they seem to have some issues with quality control and expertise with Mazdas. I've taken my older Mazda3 in a few times. The first time for a front brake job, which went fine, but they were unable to address a soft brake issue related to the ABS valve that is an problem on these cars. I had to resolve that myself afterward because they couldn't or wouldn't understand what I was saying. Tried them again a few years later for a clutch replacement, which again went fine overall but the vehicle was given back to me leaking transmission fluid. A simple mistake, easily fixed. But I'm not excited to pay a shop if I have to check their work and take more time to take it back again. Might as well save the money and do it myself. I make mistakes too, but at least I check my work and look things up if I don't know what the issue is. I suspect the root problem is that they don't pay well enough to retain experienced technicians, but I obviously don't know for sure."
"I’m putting this up here because it’s not advertised on their website. Their hours say they are open until 6, but if you want your car serviced you need to be there before 3:30. I showed up at 3:35 and was turned away on 7/28/22. Their service techs going home at 5 is more important than customer service. If you ask them to run a code for a check engine light, they will not without an appointment two weeks away. I have always dealt with Squid, and he is phenomenal and always takes care of customers. Daniel is not. He has zero customer service and has an attitude like he hates his job, but is taking it out on you. I respect that employees want to go home on time. To accommodate that and customers, appointments for oil changes should be allowed to be made. I tried making one when I first got my car, and I was called and said they don’t do appointments for oil changes."
"Just purchased a car from Quality Mazda and I had a great experience. The salesperson who assisted me the entire time was very helpful and down to earth....Even the manager who I completed the deal with was very friendly. I would definitely recommend stopping in if you are looking for a new/used car....and if you want to deal with someone who is down to earth, friendly and not pushy ask for Javi!!!! Thank you Quality Mazda for making my purchase smooth. Happy New Year!!!"
"Always speedy and willing to help out! I have purchased multiple vehicles here and the service has always been great! This is my go to place for anything I need. I have had body repair, oil changes, and multiple other repairs here, phenomenal staff as well. You cant go wrong here and just for the record none of my vehicles are Mazda so dont let that be the reason you avoid this place!"
"We've brought our vehicles here for all repairs and for intermittent oil changes. Generally we have had good experiences, but I did have one that was bad. I took my car in for diagnosis and repair and while there they broke a door part. They didn't have the part and had to order it, which meant they had to keep the car two extra days. They did cover this at no charge. When I went to pick up the car no one was around and several people came after me and were waiting too. We could see people in the back but they didn't come to help us for about 15 minutes. The manager did contact me after this to apologize. I didn't have a chance to return the call, so that's on me. Other than that, Squid normally helps me and he has always been great. I have been in for service since my one bad experience and it was professional as expected."
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