Christian Brothers Automotive Albuquerque-Ventura

"Bought a used Tacoma and took it in to a local place for service 90 days later. The dealer told me that I needed a high dollar repair that seemed questionable due to the low mileage of the truck and the fact that the place where I bought it had certified it with an inspection. I left Toyota and took my truck to CBA because they’ve always been great and they took a look and documented with photos. As expected, there was no major issue requiring a $1700 repair from Toyota. I wanted to pay them but they refused. Will always trust these guys in the future!"

"I’ve been to Christian Brothers before and had a great experience and that’s why we went back. This time, however wasn’t the best. We had a really bad experience with the customer service. The gentleman I spoke with was very rude when I was trying to understand what was going on. And then to make it worse it was very awkward when we went to pick up the car we weren’t greeted and weren’t asked what they could help us with. I had to say hi and that we were there to pick up a car. Once he realized it was me he was even more rude. It was an awful experience. I hate that I don’t feel comfortable going back there because of one person. I do hope he was just having a bad day because I know that’s possible and I don’t want to be mean or hurtful but how we were treated wasn’t right. They are a great company and we trust what they have to say and the work they do but customer service, kindness and politeness should be a top priority."

"I have been taking my truck here for years. Always have a great experience and they never recommend things that don’t need to be done. When you do need something done, they do it for a fraction of the price that other places would charge. I can’t recommend them enough. If you’re looking for a place that does great work, are honest and easy to work with, look no further! These guys are the best."

"I recently had an exceptional experience at the Christian Brothers Automotive, Ventura location, and felt compelled to share my appreciation. The standout service was provided by two incredible team members: Cameron C., the Service Writer, and Edsel D., the Technician. From the outset, their professionalism and dedication were evident. They went above and beyond to accommodate my friend, who I had sent for a repair. Their willingness to provide translation and support was not just impressive but also showcased their commitment to customer service. The level of integrity and care they exhibited was remarkable, as they extended their service to include picking up and dropping off my friend, ensuring convenience and safety. The communication throughout the process was exemplary. Regular updates via text and phone calls kept us informed and reassured. It’s rare to find such proactive and transparent communication in automotive services. Furthermore, the follow-up call from the manager was a cherry on top, ensuring that everything was handled perfectly and to our satisfaction. I highly recommend Christian Brothers Automotive for their outstanding service, integrity, and the extra mile they go for their customers. Specifically, the Ventura location has set a new standard for what I expect in automotive care. A huge thank you to Cameron and Edsel for making this experience so positive!"

"Feeling very conflicted writing this. The staff at CB are wonderful and very friendly. In my experience they have always been honest and easy to work with. Did they ultimately fix my car? Yes, absolutely. However, it took a week and a half to diagnose the issue. It sounded like maybe staffing issues caused the delay, but the communication was unclear. When I picked up the vehicle, the tech had forgotten to replace the key cover on my driver’s side door, which was an easy fix, but then I got in the car and it was a complete disaster. All of my items had been removed from the console and thrown everywhere. The steering wheel was dirty and sticky. There were dark fingerprints all over the pale colored interior. With a $2,000+ repair, I guess I expected that they would clean up after themselves? This was not the typical experience at CB, so I would definitely use them again. I guess I will just be more clear about expectations of the condition of the vehicle when I pick it up."