Crown Coachworks

"I've been using them for 30 years. They are professional and get the job done."

"Initially, I was very happy with Crown Coachworks. They gave me a fair price and did the repair work beautifully. So that's the good part of the review. When I picked up my car, I asked if I would need to have my camera recalibrated. They said "no", everything was fine. But when I got home, the camera was inoperative with a message that said to go to the dealership. So I went. The dealer told me that the camera was not connected and charged me $400+ (It's a late model Jaguar., and they apparently had to remove the bumper to connect the camera and then recalibrate it.) So I went back to CC and asked for just a partial payment for what I had just spent. The service advisor guaranteed me that the camera had been connected--three techs verified that. I asked them to contact the dealer, and they later said they had tried twice with no response. To shorten the story, I went back and forth with the owner of CC and the General Manager of Jaguar, both guaranteeing me that they would "investigate" and get back to me. No one ever did. So I'm just walking away feeling that both were not honest with me. The sad part is that I was only asking for no more than $200 (half of what I paid the dealer) and would have be okay with less. But I got nothing but the run-around. So I'm on the fence as to whether I will ever recommend Crown Coachworks to acquaintances or return to them myself."

"I came in for a headlight restoration because my original lights had become yellow and hazy from our intense sunlight and high altitude. The first go-around wasn't perfect, but company took it upon themselves to make it right and I couldn't be happier with the end results. The restoration brought new life to my car and I love the look! Nice job guys."

"Crown Coachworks repaired my 2018 Honda Civic EX-T and when I picked it up, the fog lights were not mounted flush with the bumper cover leaving about a 1 inch gap between the lights and bumper cover. When I pointed this out, I was lied to and told that they never touched those lights. This led to more lying by telling me they did remove them, but that they were correctly installed. I had to take pictures of another 2018 Civic EX-T to show them and prove that they were installed incorrectly. There were also imperfections in the paint that I had to point out so they could buff them out. I had to leave my car with them for an extra day to get these issues corrected. I was lied to again by being told that I wouldn't have to pay for the extra day on the rental, but I got stuck paying the extra day on the rental car as a result of these issues. This is the first and last time I will ever do business here!"