Car Crafters

"Communication was a real problem. They had my car over 4 weeks before they called with an update— but this only after calling and leaving three messages. They then estimated an additional week because they inadvertently had forgotten to order a part. Seriously!? Finally the car was ready. 6 weeks later! In terms of the work, it seems okay. Communication left much to be desired— I wouldn’t work with them again. There are plenty of other options."

"Great customer service, made sure they stuck to their word, appreciate that!! They had my car ready before the date they expected and great craftsmanship on the vehicle. Thank you"

"Solid Experience. The employees provided good to great customer service. My car was brought there and sadly was totalled by my insurance. However, Car Crafters was understanding and helped when/where they could. It was a brief experience so cannot say much more."

"The side of my car that was hit looks great! The other side they scratched up and refused to fix. Don’t come here, maybe try a different location but not this one. Edited to add: the scratches in this picture are at the bottom front of the rear passenger door. The damage you noted was near the handle of the front passenger door. See the first attached picture - the top yellow circle is where you noted damage, the bottom one is where the scratches are. If you think the picture you have from before the repairs actually shows the damage in my picture, why don’t you post your picture? Because it doesn’t show anything in that spot on my car. Go ahead and post your notes, too. This damage happened while it was in your shop. You then accused me of lying about it in front of my children."

"If a zero star rating was possible that is what I would give to this place! I took in my car on a Tuesday (10/24) and they took an hour just to do a walk around. I asked for copies of the paperwork I had signed and the ladies at the front desk would not give me any documents. A man named Dylan FINALLY came out and was seemingly nice. He stated it was minor and he could fix it quickly. I was relieved because I hate not having my car. He called 2 days later saying my car would be done 11/1 as they were awaiting parts. I said ok and agreed because I had no other option as they had already taken apart my car. Later I noticed the estimate from the insurance stated 11/9 for completion. Also, the estimate showed 100 mile difference than when I took it in. So I called them, receptionists were rude and kept transferring me around. On 10/31, I call in AGAIN! Finally, I am able to speak to Dylan. He states that the vehicle won’t be ready until 11/9. I asked him why he told me 11/1 and why they have not returned my calls. He said in his notes he told me parts would come in on 11/1 and that I needed to wait until 11/9. I asked what was taking so long, he went through paint and assembling. I expressed my concerns and my frustration as they were not clear. He at first was kind and professional but when I questioned him he got upset and aggressive. I asked if I could just pick it up. He said no cause the parts were off. I said I would see with the insurance what I could do. He called about 30 minutes later and left a voicemail saying my car was put back together and I needed to pick it up. He called again in the morning and left another voicemail saying I needed to go get my car. When I returned his call he was very angry and demanded I go get my car. After getting car I found additional damages and just laziness or carelessness in putting it back together. Very sad and concerning as my children are in this car daily. Blessing in disguise! This place has bad reviews and I’m grateful my car can be fixed correctly elsewhere."