Copart - Albuquerque

"If you're a pro, do yourself a favor: Don't buy here. Docs take way too long to receive from this Copart. If you are buying cars with the intent of being profitable, avoid this branch. The office is constantly have issues with keeping track of titles, and they are horrible at communication. I've spent days trying to let them know that they've sent the wrong title, or the FedEx label that they created 10 days ago hasn't been received by FedEx, or that we requested mail out on a title 50 days ago, and it still hasn't been sent. By the time you make contact, the title is lost and you're waiting for the duplicate, which is 6-8 weeks from when they actually order it."

"First clue that Copart is going to do customer harm, and doesn't honor their agreements: They refuse to give you your name. I have a great insurance company, and they contracted Copart to pick up my vehicle. Pickup was promised to be Friday 1/26/2024 or Monday 1/29/2024 according to CSM. I made it very clear that I was at work and couldn't clear my belongings out of the vehicle until this evening, and the battery was dead until this evening. I got a text as I was walking in with a client that the vehicle was being picked up. Today, Thursday 1/25. That would have been theft of belongings. I had to bail on my client and neighbors helped me retrieve all my items while the Copart subcontractor tried to drive away with the vehicle as we were unloading. 10 out of 10, DO NOT RECOMMEND"

"Absolutely the worst!!! Girls in the office do not care about the customers at all!! They spend most of the time chatting and flirting with the yard employees. I should know. I just spent 5 hours waiting in the front lobby watching the useless girls in the office doing absolutely nothing to help the customers. The young male "manager" in the office is even more useless!! I literally saw 50-60 frustrated customers come in and wait. And wait. And wait. To top it all off they have no restrooms! No restrooms for 50-60 customers that have to wait for 4-5 hours!! The counter girl told at least 15 customers to drive 1.5 miles down the road to a gas station to go to the bathroom. She actually seemed to enjoy telling customers this! For the amount of money this company makes, you would think they could hire quality people! They need a professional manager in the front that cares about customers to keep things moving. All the employees I saw today should be fired!!"

"I’ve been waiting for 3.5 hours and still no sign of my vehicle. What’s the point of appointments if you guys are just going to take whatever time y’all feel like it. There shouldn’t be any excuse for this much waiting, wort part is that this is has happened to me many times here at Copart."

"Went to collect my belongings from our car today and the license plate was gone, as was the personalized license frame. Copart insisted the car arrived without the plate but we followed the tow truck from the accident to Copart and the plate was on the back of the car. I think they are selling plates from totaled cars to people who cannot afford or have the right to register a car in New Mexico. Another customer overheard my conversation there and told me they lost his plate as well. Very suspicious. I am reporting the plate as stolen to NM DMV."