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West Mesa Auto Craft Inc
122 Frontage Road Northeast, Rio Rancho, New Mexico, United States
About the West Mesa Auto Craft Inc
West Mesa Auto Craft Inc is a trusted car repair institution located at 122 Frontage Road Northeast in Rio Rancho, New Mexico, United States. With years of experience and expertise in the industry, our team of skilled technicians is committed to providing top-notch service for all your automotive needs. Whether you need routine maintenance, major repairs, or custom modifications, you can count on us to deliver quality workmanship and excellent customer service. Visit us today and experience the difference at West Mesa Auto Craft Inc.
Photos of West Mesa Auto Craft Inc
122 Frontage Rd NE, Rio Rancho, NM 87124, United States
Opening hours of West Mesa Auto Craft Inc
Monday:
07:00 - 17:00
Tuesday:
07:00 - 17:00
Wednesday:
07:00 - 17:00
Thursday:
07:00 - 17:00
Friday:
07:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of West Mesa Auto Craft Inc
"charged way too much for scratch and a few spots for paint. was promised that they would also (as part of the service) fix the other paint chips on the back bumper but never did. charged me over 1100. big time crooks and took advantage. 2 stars because the job was at least done."
"They fixed my son's truck in 4 days. It had a dent and a broken tail light. They did a great job and the truck came out really nice. They were always super helpful when I called or stopped in. I had a good experience."
"Would give zero stars if able. Where to start… the lady behind the counter might be the most disrespectful customer service rep out there. Called for an update after 10 days and she was very snappy, rude and gave inaccurate information just to get me off the phone. Fast forward to picking up my car. They pull my car around and obviously I go to check their work. I immediately noticed that a piece of the bumper they had replaced was hanging off completely unsecured. When I brought this to one employees attention he scoffed, walked over to my car, and beat my bumper into place with his fist. He looked at me and said, “better”? And walked past me. (Unbelievable). I then noticed a piece of protective plastic they put on had multiple air bubbles underneath it. They told me they would order another protective piece and replace it. I go to the grocery store and open my trunk to load groceries. I had a bottle of protein in my car that was brand new. The top looked like an angle grinder was taken to it and protein powder was all over my trunk. (How fitting for my experience thus far). When I took it back to have this problem addressed I was told “it looks like a rat chewed on it”. I can accept that. What I cannot accept, the rat came from their shop, them seeing the mess in my trunk while it was in THEIR shop, and letting me drive off with a $60 bottle of protein scattered all over my trunk. The guy helping me only offered to throw my bottle away. Not replace it, not even a simple gesture to vacuum my car out. (Some quality customer service right there!) Fast forward a week: my car kept making emergency alerts while in reverse. Come to find out my sensors were falling out of my bumper. (Oh boy) I bring it to the shop and I’m told that instead of using brand new 3m tape to secure my sensors, they tried their “best” to clean the original tape and re-use it. They told me I will need to drop my car off and have it repaired. Dropped my car off and was informed they did not order a new protective clear coat plastic, instead, they plan to “fix” the bubbles they created. Oh, and now they are going to use new 3m tape to secure my sensors to my bumper. Why the new 3m tape they have in stock at the shop wasn’t used is beyond me. They fixed my sensors (at least for now) but my protective clear coat plastic still has air bubbles in it. Throughout this endeavor, the manager has yet to speak to me face to face. He sends his minions out to do his dirty work for him. Some quality leadership right there. Explains their top notch customer service! Needless to say I informed my insurance company of how unsettling my experience had been with west mesa auto and they will no longer be sending customers there. I’ve also contacted my lawyer and he eagerly waiting to see the results of my car being in the shop this time around. My lawyer had me contact the BBB and report them as well. I don’t understand how this place is still in business. Do yourself a favor and stay away from west mesa auto. The management and customer service alone is the worst I’ve ever seen. They won’t touch another vehicle of mine"
"I trust this shop. A few years ago I got rear ended at a stop light while driving my 99 Corvette. I immediately took it to West Mesa Auto Craft. They repaired with OEM parts and the repairs were not visible. Today, I brought in my 2010 Toyota 4Runner for replacement of a rear hatch molding that came loose. Priced very reasonable for both repairs. This is the only auto body repair shop that I will use."
"Never properly fixed, never even fixed the front of the vehicle, was not ready first time when they said it was since they had not repaired all damage, installed rear windshield wiper improperly, did not test or confirm if all replacement parts work properly, left entire vehicle extremely dirty, could not bother to clean battery terminals to let car hold a charge and told us it was our issue to clean and replace even though this could have been easily performed. Felt outstanding issues were better off fixed elsewhere due to poor workmanship and inability to perform work properly the first or second time"
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