Larry H. Miller Casa Chevrolet Service Department 7201 Lomas Boulevard Northeast, Albuquerque, NM 87110

"I took my 2021 Chevy Colorado to get looked at for my key getting stuck in the ignition (floor shifter) and forward nudging when driving at a slow speed or coming to a break (transmission) I took it in to Chevy to look at since I trusted them when purchasing a vehicle so why not have them look at it. I took it in on Thursday Feb 22nd to be told that it would be $140 to just have them look at it... this immediately got me at an aww since previous dealerships would look at your vehicle for free if it was purchased at that exact dealership. I live in the east mountains so I didn't wanna feel I wasted my own time driving it down, so I dropped it off. I received my quote by text message on Friday the 23rd with at least $700+ of services and mind you I take very good care of my vehicle with not missing any maintenence schedules and if something goes wrong I address it right away. I was not expecting a quote of $700+ on a new vehicle with 39,000 miles, which includes $140 for LOOKING at it. Financially I can not afford this so I called Chevy and requested to speak with a manager... the gentlemen on the phone who stated he was a manager didn't seem too concerned as I explained my current situation but didn't at all forget to mention since I'm having issues with my current vehicle why not trade It in and make all my issues go away... which is the same situation I was in with my last vehicle... I traded that vehicle in for this one since I was advised it would be the best option (Coming from a Chevy Saleman back in June of 2021)... I should have know better but I'm a "female" so what should I know... The manager said okay ma'am, let me run down to service and speak with someone regarding your vehicle and your bill and I'll call you right back. After an hour plus the gentleman who checked me in called and asked if I was able to see my quote, I responded with yes and asked if anyone spoke with him and he said no... I waited all afternoon to get a callback from this "manager" who didn't and has not yet called me back to help me. I spoke with the gentleman who checked me in on Saturday morning after waiting for this manager to get back to me all Friday afternoon and stated that NO one had talked to him or anyone in service. I have moved forward with just paying the $140+ tax to have them LOOK at it. *Should have known better about this when my mother in law went through the samething for a different reason with her 2019 Chevy Colorado. This experience has definitely taught me that Chevy is all about money and customer service is DEFINTLEY not #1. I will not be reaching out to any managers as I will remain waiting until a manager contacts me."

"Untrustworthy DEALERSHIP Not veteran friendly run away from here or you will be the next victim Purchase your vehicle from someone else. Especially sales MANAGEMENT! You're as grimey as a dirty cop! Service Department where they physically service your vehicle, is the only good thing about Larry Miller. I wouldn't trust buying a vehicle from this establishment. The only thing they care about is how many peoples lives can they ruin. They could careless about your negative equity or financial problems, they just want to put you ina vehicle and put money in their pockets from their commission. Always quick to try to sell you a vehicle, but never quick to help with maintenance or other issues."

"Called on dealer on a Saturday they said the service department only does oil n lube services on the weekends. Made in appointment to have battery checked and replaced if needed. Waited 2 hours when they came in to tell it was the battery but they didn't havey battery in stock but would have it in the morning , if took the car it would have to jump it even after I had explained that since I had jumped it 2 days ago it has been working. I asked how can I get or when the battery would be here , was told whenever I got here it would be here. Arrived at 7:30am was told they are unloading the pallet now with the batteries on it. It is now 10:14am still waiting no one as come to give any updates. Don't think I will ever recommend Larry H. Miller's service department."

"Sales, five stars. Service, zero stars. The sales department won my business and I bought a truck. Service lost my business, permanently. I won't be back. Ever"

"Initially this became the only place I would buy a car and I have purchased 3 from this place. I am not sure what happened but their priority is not customers it's sales. I purchased a vehicle about 3 months ago. I was called to come and get the registration paperwork and title. I went in about 5 days later. I live about 45 min away. Upon arriving nobody could find the paperwork and then said it must have been mailed to me the week I was notified via telephone. Another week goes by and still nothing so after calling back they found it in the office and asked if I would pick it up. Now for the second issue. I traded another vehicle in about 3 weeks after this with another dealership. I went back to claim my gap and warranty from casa. I was told the check would be sent to me and not the bank and the check was just waiting signature. Fast forward over a week and I call becouse it has not made it across town yet. When I called today the check was still sitting in a basket waiting on signature. Not only that but they will now be mailing it to the bank instead. He said should be another 1-2 weeks. So I asked if it will sit another week in the basket of course the reply was no it just needs signature. Of course it does it's been sitting in the basket over a week already. I'm not sure where your team and dealership went downhill in customer service but I will no longer do any business here. From buying a new car with them to this nonsense. The process is very simple and I have gone through it many times sadly and never once had this or these types of issues."