Brown's Automotive Experts 6001 4th Street Northwest, Albuquerque, NM 87107

"We brought in our vehicle for a second opinion and price quote for brakes. Initially we were informed that in order to get an accurate quote for brakes, we'd need to bring in our vehicle for a free brake inspection and free vehicle check. So we did. One of the techs called and said that we needed to have some type of coolant cap replaced as the previous one was leaking somewhere in the cooling system, and the cabin filter replaced. $200 later, there's a hum in the blower of our ac/heater system and a profuse leak coming from somewhere under our vehicle (it was not leaking at all, prior). Before we left I inquired if I need to top off the coolant, and their response was that they took care of it. After returning home, I checked to to ensure this was done, and the coolant was at the same level (I was later told by Browns that their ASE certified mechanics make no mistakes, and that an air pocket must have been in the cooling system). In all fairness, Browns followed up and asked us to bring in our vehicle the following day to address the issues. We decided not to, and will be looking elsewhere, since our main mechanic is retiring."

"I recently moved to Albuquerque and family recommended Browns. My car is purring like a kitten. I had it towed to Browns when my car suddenly made sounds as if I was dragging something. There was nothing there. Browns ran a full diagnosis as well as a visual inspection. The dragging sounds were caused by a spring from my new (30 days earlier) installed brakes, sprung . The problem was fixed. They also provided me a full report about my car that is easy to understand, advising what is okay, what needs attention and what is critical and needs attention. I didn't feel like a victim as happens with some repair shops. I will not be go anywhere else."

"Absolutely amazing service. I had another mechanic try to scam me out of over $3,000. The team working here showed me with pictures of the parts in question why they did or did not need replacement, and informed me fully on each piece. The customer service was wonderful, with their team being both nice and understanding of my needs. They were able to do maintenance same day as inspection in an fast turn around time while I was at work. I cannot recommend them enough, these people are honest and caring."

"This business takes care of their customers, period. They go the extra mile to ensure that you leave their place extremely satisfied with how they’ve treated you, and they do a stellar job fixing cars. Personally, brown’s has gone above and beyond on two separate occasions for myself. Today, Robert and Mike, performed a service that was going to be quick to fix, and I left there without paying anything. What a wonderful way to be treated by a business, especially nowadays. Give brown’s your business. I am certain you will be satisfied."

"Our van recently would not start. We looked around and decided to try Brown's for the first time. They do offer towing but I have AAA so I used that, also Brown's is a AAA certified shop. In less than a day we had a diagnosis of the problem and they had done a full safety inspection of the whole vehicle. An email and phone call to tell us what was wrong and what needed to be fixed and what could wait along with an estimate of all costs. Yes, it was more than expected but for all the work that was needed it was reasonable. I have had the same vehicle serviced at our local dealer, including safety inspections, within the last two years and paid more or the same. Even after they had finished the repairs. they still did one more thing to make sure our vehicle was right. I am very happy with the service provided and very happy with the repairs on our van. We have had this van for 15 yrs and now can keep it for about as long as we want. Thank you, Brown's, for a job, many jobs, well done. I recommend them with no reservations."