Power Ford - Service Department

"Unbelievable, terrible and cold customer service from the start....didnt even take my car there. Dude to the way i was spoken to from the start....put on hold for 15 minutes to find out if an appointment was available for the next day...."

"Service is expensive, and they're always too busy to answer the phone or return a call, yet each time I've gone in, there's 3-4 people hanging out around the desk in the drop-off area. This time they didn't even say "Hello;" it felt like I was interrupting their convo. All of that said, I've always been able to get my vehicle taken care of relatively quickly. So far no issues."

"Great people and amazing customer service! Thank you, Luis (Sales agent) and Rick (Finances) for working with us until we got the best deal. Happy to do business with you!"

"A HUGE thank you to Joseph Silva at Power Ford. My husband and I were passing through the city of Albuquerque and noticed that our 2022 Ford Bronco was overheating. We got towed in and at approx. 8:15am.....Joseph and his manager did all they could (with many issues to get through) for us and got us back on the road by 2:00pm. Chris and myself were absolutely impressed with top notch service. Salem, OR Ford Service dept. needs to take lessons from this dealership! If we could give more than 5 stars we would. Thanks again Joseph! Many stories have been told already back home about how good of a job you guys did!!"

"I brought my vehicle in for issues with my transmission on Augest 14th. I was helped by a service advisor named Jacob Ortega. I was told my issues were caused by a recall for my vehicle. Jacob told me and set the expectation that the part would be in between 3-5 days max. I said okay and left my only vehicle. Three days passed, then five, and no contact. I had to call to get an update. I was frustrated as I had to call him. He did not seem concerned or sorry that he broke his commitment. Excues were made, such as the tech is backed up, and now the part isn't available. I was frustrated. I dont like to be lied to. Jacob told me he talked to the tech, and it would be a few more days to a week. I said okay, even though it's been over a week without my main mode of transportation. I did ask multiple times about a loaner vehicle or rental compensation. I was told they no longer provide vehicles or rental compensation. A week passes, and the only contact I get from Jacob is a non-personal text message saying they are still waiting on the part. I took that as lazy and unsympathetic, like I did not matter at all. Another week passed, and another, and now it's been five weeks going on six. The last text I received was on September 12th. Again, stateing they're waiting on the part. It's now the September 22nd. I have been without a vehicle for six weeks! It has put a stress on my life, my friends and family, and I is causing me problems at work. Having reliable transportation is a must. After I had to call in again. I spoke with Jacob, who was unconcerned and had sarcastic responses. At one point, Jacob told me to come get my vehicle. I told him I needed to speak with his manager. I spoke with the service manager, Brendan Orth. After being cold transfered. I had to explain my situation all over again. Brendan told me the same things Jacob did, that they're waiting on the part, and they're backed up. I asked about loaner/rental compensation. Brendan told me they might be able to help, but they have to submit a form and get approval. Brendan informed me that there is a 3 week waiting list for loaners, and rental compensation is $35 a day if it's approved. I spoke with corporate about the loaner/rental compensation during the six weeks I've been waiting. I was told by Ford Motor Company that the loaner/rental compensation is up to the dealership. I hope to get this rectified. It's really frustrating to have to call, email, and constantly be in the dark about your vehicle. Even having to take the time to write this review in hopes that a company will start taking care of its customers is ridiculous. I was told by Brendan Orth that my vehicle is safe to drive. After talking with Brendan at length, I am now aware that I can pick up my vehicle and will wait for the part to come in. Good communication could have saved me a lot of time, trouble, and frustration."