Papa Johns Pizza 8201 Golf Course Road Northwest, Albuquerque, NM 87120

"When I order food and am told it will be about 15 minutes then I will give them 20. But when 30 minutes have passed and they make excuses for not having my order complete that is when I start wondering. I ordered a small cheese, large stuffed crust sausage and garlic bread. They said that the cheese pizza needed to be done. Meanwhile 20 minutes after my order was put in they just started the med. Pizza. Excuse #1 the oven was moving slow. Funny how everyone else's food was able to be made nd either delivered or picked up. Excuse #2 we are very busy. Sorry, I think that is the laziest excuse ever. One girl told the young man, "give her a drink", when he asked me I sid no, I just want my food. After 30 minutes of watching orders get made and I still did not have mine I asked how much longer. I was told about 5 more minutes. I then requested a full refund. They young man handed me a receipt and said if you don't get it within 3 business days then I can call the Papa John's main office. All I have to say is, "I better get my money with no effort on my end". Never again."

"The store was so clean and nice and fresh inside! The service was impeccable! The lady with red hair and glasses was super nice and smiled the entire time! I totally recommend this Papa Johns! I can’t forget to mention, “THE FOOD WAS BUSSIN!”"

"Oddly, my first review disappeared. Employee was nice, but pizza was so undercooked I had to finish cooking it at home. Owner replied to to me to email them so they could make it up to me (I did), but received no reply. 1 ⭐️ for failing to make things right."

"Took over 90 minutes to get two pizzas. We tried calling to cancel, but nobody answered. Can’t cancel online. Room temperature pizza arrived after we already started making food. Disappointing. Unfortunately there’s no way to talk to a real person to try to make things right …"

"Pizza was great! Fresh hot! Ordered 12 wings and they where charred. Honey chipotle. The sauce taste nasty. I called and let them know. They replaced my order with great customer service. Thank you Papa Johns hope my new wings are better."