Sioux Falls Family Vision

"We’ve been patients for 10+ years and Sioux Falls Family Vision is exceptional. Dr. Vogel goes above and beyond for his patients."

"I went to Dr Vogel and he did the eye exam and told me that my test was all over the place so he he gave me a prescription that was appropriate for my age. The prescription was way to strong, so I went back 3 times and I still can't wear the glasses that they gave me. The last one he did different and when we walked out to the person that would help me with frames he told him to add.50 so they last longer. It was a complete waste of my money and I still have my old glasses on. He did the same thing to my daughter, the Dr that did her surgery gave her prisms and he would not give them to her. I also have a co-worker that the same thing happened to her. Never going back!"

"What a wonderful place, full of wonderful people. Short story time. I left town in Kansas City for work on short notice, and I forgot to pack anything, including my daily contacts. I called up and spoke to Sherri (sorry about spelling). She was able to work with my local eye doctor and get me in a trial set of contacts absolutely free of charge to me. Sherri was a tremendous help, everyone was super nice and helpful. They helped me despite having virtually no way to earn my business and didn't charge me anything. I can't thank everyone here enough! For local residents, their customer service is great and if you need an eye doctor, definitely come here!"

"Stay away! I was a customer for about 15 years and I now will be going somewhere else. Pay no attention to their warranty sales pitch they will find an excuse to weasle out of it and then offer to sell you new ones instead. They are only looking for your money and don't really care if you can see or not, just keep your money coming. They must not realize you can buy 5 pairs at places in town for less than what one pair will cost at Sioux Falls Family Vision. Be sure and warn your friends."

"Stay away. I would give 0 stars if I could. This was a good clinic and I was a client for more than 20 years. No more! I had issues with my prescription and was told by Sioux Falls Family Vision that my $750 glasses needed adjusted. I made seven trips to Sioux Falls for an "adjustment". Finally the "manager" told me that the prescription was probably wrong and I should get another exam. He looked at my glasses because the bows were loose from all the "adjustments" and then just handed them back to me with "we really don't care" attitude. Are you kidding me? I went elsewhere and my new eye doctor confirmed my script was wrong--it was too strong! And, they said the screws were stripped from incorrectly making "adjustments" to the frames. They said the glasses were under a 1-year warranty and could order a replacement pair for free. I only needed to cover the cost of my new lenses. To add more insult, Sioux Falls Family Vision didn't bother with my request to have my records sent to the new clinic. No surprise they can't handle transferring records either. All around horrible experience. They only want your money and could care less about your vision!"